Solutions Engineering, Post-Sales (Remote)

Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.   Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.   Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram.  Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Solutions Engineering professional who will showcase and adapt Geotab solutions for partners and end-users by identifying and understanding customer needs and requirements. This position is involved in the development and customization of solutions using Geotab’s open platform to meet unique requirements and support partners and customers to overcome their business challenges. If you love technology, and are keen to join an industry leader — we would love to hear from you! What you'll do: In this role, you will be the technical bridge between Geotab’s ecosystem and our partners and customers. You will combine deep product expertise with strong consultative skills to understand business challenges and design elegant technical solutions to solve them. You will work closely with market development, channel managers, customer success and product teams - acting as a trusted technical advisor throughout the customer journey. To be successful in this role, you will be a customer-focused self-starter with strong communication and presentation skills, including the ability to articulate complex concepts to both technical and non-technical audiences. In addition, the successful candidate will have strong technical proficiency and business acumen, with the ability to manage multiple projects and priorities simultaneously while identifying and pursuing potential revenue growth opportunities. How you'll make an impact: Develop and maintain comprehensive knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions. Engage and collaborate with partners and end-users to optimize their utilization of Geotab's technology, products, and solutions, tailoring the approach to meet their specific needs. Collaborate with the Geotab revenue generating teams as a key technical resource to identify and deliver effective solutions for customer challenges, by working closely with them and their partners, contributing to sales growth, ecosystem expansion and customer retention. Conduct technical activities ranging from discovery, requirements gathering, technical demonstrations, presentations, etc. enabling an enriching customer engagement experience. Ensure partner and end-user satisfaction through prompt and accurate service, bolstering internal team support by providing additional insights and know-how. Support Geotab’s partner upskilling, driving them towards excellence to support customers across unique channels, using best practices, and leveraging a deep understanding of industry verticals. Assess and analyze partner and end-user business challenges, identifying Geotab’s viability and proposing alternative approaches when necessary. Contribute to the continuous improvement of the company's offerings by providing partner and end-user feedback, providing opportunities to collaborate with Product. Keep and maintain accurate documentation and records of customer/partner engagements, solution designs and deliverables by following department processes and procedures. What you'll bring to this role: 3 - 5 years of experience in Solutions Engineering, Sales Engineering, Engineering Support, or Software Development. Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field. Equivalent combination of education and/or work experience in related field may be substituted. Experience in a relevant technical field, such as software engineering, data analysis, or systems integration, with a focus on customer-facing roles. Technical knowledge and understanding of telematics, IoT, APIs, and related technologies. Experience with programming languages, such as Python, SQL, Java, or C#, and experience with API integrations is a benefit. Ability to work with Agile Work Management, Ticketing and Customer Relationship Management tools like JIRA and Salesforce is an asset. Familiarity with data analysis tools and techniques, as well as data visualization tools like Superset or Power BI preferred. Effective problem-solving and critical thinking abilities, with the capacity to assess customer challenges and propose viable solutions. Ability to collaborate effectively with cross-functional teams, including sales, product development, and customer support.