SSM Global Ops COE - Sales Support Sr. Analyst

Job DescriptionSponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. Work Arrangement: This role is categorized as hybrid on NIGHT SHIFT 8pm to 5am PH time, with flexibility to adjust shifts when required.. This means the successful candidate is expected to report to GM Philippines office when there are meaningful engagements such as trainings, townhalls and executive visitsThe RoleThe Global Ops Coe in Manila is a developing team about world class delivery, customer support, driving a disruptive shift in strategy, structure, systems, processes, and technology across the enterprise under GM Sales Services and Marketing (SSM) function.Global Sales Reporting is GM’s gold source for our dealer network, dealer contracting, vehicle delivery & sales, and vehicle inventory.Our team owns the systems that…Manages our dealer distribution network – Locations, their investors, floor planning, etc.Stores our dealer sales & service agreement – what vehicles dealers can/cannot sell and serviceCommunicates global sales counting – GM, our competitors, Joint Ventures, others…Supports internal and external delivery & stock performance reporting – Information used within GM, sent to government entities (i.e. Securities Exchange Commission), our investors Maintains vehicle information – VINs, sales history Manages key analytic reporting toolsEntry point for our customer’s dataWhat You’ll Do Provide world-class support for the Global Sales Reporting function, including hyper-care activities and user access management for multiple systems, business partner support, daily monitoring, issue management support, and on-going reporting requirements sustaining multiple regions and functionsDevelop a deep understanding of the business via documentation, training, and workshops  to understand  business and IT partner objectives, pain-points, and opportunities, and translating them into world class processes and technology enablersSupport communication to our business usersDevelop and present training materials to a global audienceDevelop standardized reporting tools and dashboards to enhance the customer experienceUnderstand business requirements and acceptance criteria to perform a logical test to prove the functionalityDesign and maintain re-usable test cases and test strings to confirm new functionality for current and future testing.Create a comprehensive test plan to test all developed requirements in a sprint and to build on for an E2E test planProvide and maintain clear status in reporting during UAT for responsibility, escalation, and executionPrepare and maintain validation evidence of test status through screen shots and test case progressionCollaborate across workstreams to implement data standards and process improvements leveraging digital solutionsUtilize your process improvement, system implementation, and project management skills to innovate, deliver solutions, and contribute to global transformation activities that impact the results of the companyUpdate and maintain operations process, desk procedures and other documentationCollaborate globally and cross-functionally with various partners across different business functions to understand business processesDevelop user stories to document business requirements, prepare user acceptance test plans, and support technology deploymentsSupport IT counterparts with break-fix activities and other necessary maintenanceYour Skills & Abilities (Required Qualifications) A Bachelor’s or Master’s degree in Business, Finance, Accounting, Marketing, IT or related field5+ years of relevant work experience in business and process transformation, consulting, and project managementDemonstrated experience leveraging Operational Excellence, Lean Management, Design Thinking, or other structured methodologies to implement process improvementsDemonstrated ability to work cross-functionally, in an internal or external consulting role, with proven ability to effectively execute projects and deliver resultsDetail oriented, with strong business acumen, and experience in evaluating financial measurements and project resultsInternal controls experience and knowledge is preferable.Experience with Agile / Scrum framework is preferable.Working level knowledge of Power BI, Power Automate and KNIME .Experience in managing end-to-end test cyclesExperience with maintaining data pipelines through ETL and other data gathering, inspecting, cleansing, transforming, and modeling/diagramming techniques.Experience in developing training manuals and conducting training is preferable.Affinity with technology and/or familiarity with analytics tools and techniquesHighly motivated and willing to learn and take on new challengesExcellent written and verbal communication skillsHighly proficient in Microsoft Office applicationsWhat Will Give You A Competitive Edge (Preferred Qualifications)Affinity with technology and/or familiarity with analytics tools and ETL techniquesHighly motivated and willing to learn and take on new challengesFamiliarity and starting knowledge of A.I. tools and platforms About GMOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.Why Join Us We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.Non-Discrimination and Equal Employment OpportunitiesGeneral Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can t