Staff ISTS Product (IC)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.Position SummaryThe Staff ISTS Product role, in Developer Experience, is a senior individual contributor responsible for helping influence product strategy, backlog direction, technical alignment, and organizational adoption across developer-facing platforms and capabilities within CVS Health’s developer experience ecosystem. This role operates in a highly collaborative, engineering-led environment and partners closely with senior engineering leaders, architects, platform teams, and internal developer communities to identify workflow friction, influence strategic priorities, and support investments that improve developer productivity, platform adoption, delivery velocity, and toil reduction.This individual is expected to operate at the staff level by aligning multiple teams and stakeholder groups around a clear product direction, shaping roadmap and backlog strategy across complex initiatives, and bringing strong technical fluency to product decisions. They contribute as a high-trust product partner in an environment where engineering leads much of the technical direction, while raising the bar on product clarity, prioritization, validation, communication, and execution discipline.The role supports a portfolio of internal, developer-facing capabilities that may include internal developer portals, platform tooling, self-service workflows, API enablement, feature flagging, mobile, software deployment and release experiences, and operational workflows such as on-call and incident support. This individual also plays an important role in strengthening product awareness, developing marketing strategy, communication, sustainability, and compliance across the lifecycle of the capabilities they support.Responsibilities (% Time)Backlog Ownership and Roadmap Strategy (20%)Oversees backlog direction across multiple teams or a significant product domain, ensuring priorities align with the overall product vision, technical strategy, and business goals. Shapes long-term roadmap direction through thoughtful prioritization, balancing short-term wins with strategic outcomes. Simplifies complex initiatives into clear, executable work and continuously adapts backlog strategy as priorities, technical realities, and organizational needs change. Communicates backlog direction and sequencing decisions clearly to stakeholders and upholds a high standard of backlog quality and clarity.Stakeholder Alignment with Engineering (20%)Aligns multiple teams and stakeholder groups around product vision, priorities, and execution plans. Partners closely with senior engineering leadership to co-create strategies in which product direction and technical strategy reinforce one another. Serves as a point of escalation when priorities shift or alignment gaps emerge, helping stakeholders realign quickly and minimizing confusion or delivery churn. Communicates technical implications, tradeoffs, and product needs clearly across engineering, product, operations, and executive audiences.Technical Fluency and Platform Partnership (15%)Engages deeply in technical discussions with senior engineers and architects and understands the tradeoffs and nuances of platform and developer-facing product decisions. Brings a product perspective to areas such as feature flagging, APIs, mobile, software deployment and release workflows, internal portals, self-service infrastructure, and on-call or operational support processes. Helps shape technical initiatives that unlock new product capabilities, balances innovation with practical risk management, and supports stronger technical fluency across the broader product organization.Execution, Delivery, and Operating Scale (15%)Drives strong execution across multiple initiatives by improving planning, communication, and delivery practices that support scale and reliability. Makes timely, high-judgment decisions to keep work moving when teams face ambiguity, tradeoffs, or delivery risk. Helps establish and improve processes that enable better cross-team planning, release readiness, prioritization, and accountability. Balances near-term delivery expectations with long-term product and platform sustainability, including pushing back on shortcuts that create unacceptable technical debt, operational instability, or user experience compromises.Customer Empathy and Validation (10%)Serves as a strong advocate for internal developers and related user groups by understanding current workflow pain points and emerging needs. Helps establish and reinforce discovery and validation practices that ensure strategic initiatives are grounded in evidence, feedback, and real usage patterns. Uses user insight, workflow observation, feedback loops, and product data to validate direction, refine priorities, and support larger product bets with rigor.Strategic Influence and Product Evangelism (10%)Contributes meaningfully to the vision and strategy for the product domain by identifying emerging opportunities, anticipating shifts in developer needs, and helping the organization look beyond incremental improvement. Builds awareness, understanding, and adoption of key developer experience capabilities through strong product communication, storytelling, and stakeholder engagement. Ensures the product narrative is accessible to both technical and leadership audiences and clarifies how the product contributes to broader organizational goals and outcomes.Sustainability and Compliance (10%)Partners with Engineering, Security, Compliance, Legal, and Infrastructure stakeholders to support strategic initia