Exchange & Copilot Operations Support Engineer

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.The Exchange & Copilot Operations Support Engineer plays a critical role in ensuring the reliability, performance, and security of the enterprise Microsoft Exchange environment and Microsoft 365 Copilot services. This role supports daily operations, troubleshooting, service optimization, and user enablement across Exchange Online, hybrid messaging, and Copilot integrations. The ideal candidate brings strong technical depth in Microsoft Exchange, M365 administration, PowerShell, and modern AI-assisted productivity tooling.What you'll do:Provide Tier 2/3 operational support for Exchange Online and hybrid Exchange environmentsTroubleshoot mailbox, transport, connectivity, authentication, permissions, and client-side issuesExecute PowerShell-driven workflows for bulk operations, mailbox automation, user lifecycle tasks, migrations, and configuration changesMonitor service health, message hygiene, queue status, and Exchange Online Protection (EOP) behaviorsSupport mailbox migrations (tenant-to-tenant, on-prem to cloud, and cross-platform migrations such as G-Suite/AWS)Support deployment, configuration, and enablement of Microsoft 365 Copilot, including license validation, feature governance, and readiness tasksAssist end users and stakeholders in the effective use of Copilot within Teams, Outlook, Word, Excel, Edge, and SharePointTroubleshoot issues related to permissions, data access policies, connectors, and Microsoft Graph data dependenciesSupport rollout of federated Copilot connectors, ensuring proper governance and visibility controls (MCP-based connectors, admin settings, etc.)Partner with engineering and product teams to operationalize new Copilot features and AI governance guidelinesBuild and maintain operational PowerShell scripts and workflow automationsParticipate in development and refinement of automated solutions leveraging Power Platform, SharePoint, and TeamsIdentify opportunities to streamline support processes, reduce toil, and enhance user experienceOwn complex incident investigations and root-cause analysis for messaging- and AI-related service disruptionsProvide guidance to Service Desk and Tier 1 teams to reduce escalationsDocument runbooks, knowledge articles, troubleshooting steps, and operational standardsWork cross-functionally with Security, Identity, Cloud Engineering, and Collaboration teamsPartner with business units to understand Copilot use cases and support adoption initiativesCommunicate effectively with both technical and non-technical audiencesRequired Qualifications:3–5 years supporting Microsoft Exchange Online and M365 services in an enterprise environmentProficiency with PowerShell, including scripting for automation and bulk operationsDemonstrated experience with Microsoft 365 administration (Teams, OneDrive, SharePoint, Entra ID)Strong troubleshooting skills for mail flow, authentication, permissions, and client issuesExperience supporting or deploying Microsoft 365 Copilot or analogous AI/automation systemsAbility to work with enterprise security, compliance, and governance frameworksPreferred Qualifications:Experience with Copilot connectors (indexed and federated), MCP, and Graph API conceptsFamiliarity with hybrid Exchange environments and directory sync (Entra Connect)Working knowledge of Power Platform or workflow automation toolsExperience with large-scale enterprise deployments and user enablement programsExcellent communication, documentation, and stakeholder-management skillsEducation:Bachelor's degree preferred/specialized training/relevant professional qualificationAnticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$64,890.00 - $173,040.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Additional details about available benefits are provided during the application process and on Benefits Moments.We anticipate the application window for this opening will close on: 06/20/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.