Quality Analyst

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) [position title] within PNC's Corporate and Institutional Banking (C&IB) organization, supporting the First Line of Defense (1LOD) KYC Execution team. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.Responsibilities Include:• The position reports into the Program and Strategy Lead within the KYC Execution team• Typically requires a minimum of 1-3 years of investigative or related KYC work experience with specific emphasis on BSA/AML and Sanctions red flags preferably in the financial services industry.• Minimum 1 year of direct Quality Control (QC)/Quality Assurance (QA) experience preferred• Assists in the execution of a quality assurance program within a defined department of the organization, identifying opportunities for enhancement where applicable. Under supervision, enables adherence with quality management programs. • Ability to perform QA reviews of KYC files created by Relationship Managers/onboarding teams to determine if the information provided is accurate and in accordance with the quality standards established by Bank policies, procedures and regulatory requirements. Ensure customer data, business activity, narratives, documents, and other case determinations are accurate, appropriate, reasonably supported, and clearly documented. External research in some cases may be required to reach such conclusions. • Ability to develop presentation deck to deliver the previous month's QA results and findings• Excellent written and verbal communications skills including communicating exceptions identified with the COOs and other front line stakeholders. • Ability to work independently and be able to multi-task, adapt well to changing priorities and effectively prioritize workflow to meet critical deadlines. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job DescriptionSupports the development and continuous improvement of the quality management system.Generates reports for distribution to various users in the organization, customers, or suppliers.Participates in supplier quality improvement initiatives; works with suppliers to develop and improve incoming quality levels.Conducts quality analysis; identifies systemic issues, facilitates effective root cause analysis and corrective actions.Provides conclusions and recommendations for issues and/or continuous improvement projects.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.Preferred SkillsChange Management, Corporate Governance, Data Analytics, Process Efficiencies, Process Improvements, Risk AssessmentsCompetenciesAccuracy and Attention to Detail, Analytical Thinking, Coaching Others, Customer Support Policies, Standards and Procedures, Data Gathering and Reporting, Effective Communications, Internal Controls, Managing Multiple Priorities, Quality ManagementWork ExperienceRoles at this level typically require a university / college degree with EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)Pay TransparencyBase Salary: $41,250.00 – $68,750.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education.Application WindowGenerally, this opening is expected to be posted for two business days from 06/18/2026, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.Disability Accommodations StatementIf an accomm