IT Help Desk Support Specialist

Company Description INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and quality of tools, processes, and complete factories. These analysis, measurement and control products are essential for gas leak detection in air conditioning/refrigeration and automotive manufacturing. They are vital to equipment manufacturers and end-users in the complex fabrication of semiconductors and thin film coatings for optics, flat panel displays, solar cells and industrial vacuum coating applications. Other users of our vacuum-based processes include the life sciences, research, aerospace, packaging, heat treatment, laser cutting and many other industrial processes. We also leverage our expertise in vacuum technology to provide unique, toxic chemical analysis products for emergency response, security, and environmental health and safety. Job Description Essential Job Functions Coordinates investigations to resolve information system issuesConducts research to understand, explain and resolve technology issuesCommunicates updates to users that have been or may be affected by a problemFollows up with users after problems have been resolvedUtilizes help desk tracking software to present recommendations and improvements for user systemsInitiates onboarding procedures for new users into the systemEnsures response times are quick and effective to appropriately resolve requestsCoordinates referrals to technical, professional or service personnel depending on the repair, training, service or software issues Basic Job Skills Trouble shooting skillsAbility to foster teamworkDecision-making skillsOral and written communication skillsAbility to identify and seek needed information/research skillsTechnical expertiseAbility to positively communicate and collaborate with their customer base in all situations and casesIndustry experience performing essential job functions with technology used by INFICON Qualifications The IT Help Desk Support Specialist position is for individuals that possess a solid foundation in computer systems as well as a foundation in IT fundamentals and their implementations. It is intended for those who have experience working and interacting within a corporate environment. Successful employees in this role will demonstrate the following behaviors: Continual effort to increase his/her technical abilities and educationWorks towards becoming an emerging expert for specific IT technologiesSeeks to take ownership of his/her workWillingness to work independently, even when stepping outside of his/her comfort zone and working with new techniques or technologiesRecognizes when aspects of a task exceed his/her abilities and seeks out assistance (team lead, manager, etc.) for clarification and guidanceDemonstrates maturity when interacting with others (such as the members of his/her team, internal/external customers, and other colleagues)Demonstrates ability to motivate, lead, and mentor more junior members of teams and projects Additional Information The expected salary for this position is $60,000-$75,000 per year, paid on an hourly bases. In addition, INFICON employees are eligible for a profit-sharing bonus with a target of 10% as well as 401K match up to 8% (vesting schedule). INFICON provides a dynamic work environment that promotes diversity, equity, and inclusion. Our employees experience ongoing green initiatives, flexible work hours, and a variety of health and wellness programs. INFICON’s forward-thinking approach offers countless opportunities to design, support, and manufacture a diverse product portfolio that expands globally. Our Lean and Agile work environment offers competitive compensation, relocation assistance, a discretionary bonus, and generous employee benefits; major medical, dental, health, vision, 401K, vacation and sick time, tuition reimbursement, and more! INFICON is committed to ensuring that our online application process provides an equal opportunity to all job seekers th