IT Helpdesk Support Specialist I

About Asbury Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report. As an IT Help Desk Support Specialist, you will be the first point of contact for employees needing technical assistance. You'll help users resolve technology issues through our ticketing system, over the phone, and through remote support tools. This role is ideal for someone who enjoys helping others, learning new technologies, and developing practical IT skills in a professional environment. What You'll Do Respond to IT support requests submitted through our ticketing system Provide friendly and professional support over the phone Assist users with hardware, software, and application issues Troubleshoot common technical problems and document solutions Escalate more complex issues to senior IT team members Support user account setup and basic system administration tasks Learn and work with a variety of business technologies Maintain accurate ticket documentation and follow-up communication Deliver excellent customer service to employees across the organization Required Qualifications Interest in technology and customer service Strong communication and problem-solving skills Basic understanding of computers, operating systems, and common software applications Ability to learn quickly and work in a team environment Positive attitude and willingness to help others High school diploma or equivalent Education & Training Backgrounds We Welcome Associate's Degree in Information Technology, Computer Science, or related field Technical school graduates Junior college students or graduates Completion of online IT training programs or boot camps Industry certifications such as CompTIA A+, Google IT Support, Microsoft Fundamentals, or similar Preferred Qualifications Previous customer service experience Previous internship, part-time, or entry-level technical support experience Automotive dealership or auto group experience Familiarity with Tekion dealership management software Exposure to Microsoft 365 and Windows environments Growth Opportunities This role is designed as an entry point into the Asbury IT organization. High-performing team members will have opportunities to advance into areas such as: Desktop Support Systems Administration Network Engineering Cybersecurity Cloud Technologies Application Support IT Operations We believe in promoting from within and helping our employees build long-term careers. Pay and Recognition: Weekly pay Paid holidays & paid time off Paid training Stock Awards (select management and front-line team member’s eligible) Insurance / Retirement: Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans Up to 12 weeks paid pregnancy leave (disability leave) Paid Parental Leave Health savings Flex spending accounts (tax free) Short-term and Long-term disability plans Life Insurance (Whole Life and Term) 401k with company match Learning, Tuition Assistance and Career Development: Digital career path tool to assist with career development Continuous training through Asbury's Internal Learning Management System Professional growth and development opportunities Additional advantages: Student loan relief resources Employee assistance program Employee dis