IT Support Technician

We are looking for an IT Support Technician to support retail technology operations in Bolingbrook, Illinois. This Long-term Contract position is ideal for someone who enjoys hands-on hardware work, organized tracking, and day-to-day coordination with store teams, field technicians, and internal support groups. The role focuses on preparing, shipping, and supporting a range of store technology while helping maintain accurate records of assets, service activity, and device rollouts.Responsibilities:• Prepare and configure technology equipment for use in retail locations, ensuring devices are ready for deployment.• Package and send replacement hardware to stores and field technicians in a timely and accurate manner.• Maintain organized records for inventory, service requests, and deployment activity using Excel and ServiceNow.• Provide setup and basic troubleshooting support for retail devices and related hardware issues.• Support store technology including iPads, point-of-sale and payment equipment, scanners, and camera or security systems.• Work closely with store personnel, third-party technicians, and internal IT teams to coordinate support needs and device distribution.• Assist with tracking hardware movement and deployment progress to help keep operational timelines on schedule.• Contribute to a collaborative support team environment where communication, dependability, and strong interpersonal skills are important.