Technology Systems Administrator

About BW For over 70 years, Bishop-Wisecarver has been a WBENC certified, woman-owned company. From major manufacturers to innovative start-ups, we've been the go-to source for cutting-edge solutions in linear and rotary motion. At Bishop-Wisecarver (BW), we're not just selling products – we're helping our customers with expert guidance on customized solution development and product selection that ensures the right design for your problem, providing documentation, design assumptions, and solution requirements. Join our vibrant BW family, where every voice matters and each member makes a meaningful impact! At BW, we pride ourselves on our inclusive culture, where transparency is critical and your input shapes our business direction. If you desire a career where your name is known and your opinions are valued, then look no further – BW is the place for you! To learn more about BW, please visit us at: https://www.bwc.com/. This Role Now, let's talk about the role itself. BW is looking for a hands-on Technology Systems Admin to lead the daily operations of our Technology department. The ideal candidate will be responsible for ensuring the smooth functioning of computer systems, network servers, and virtual infrastructure while implementing best practices for cybersecurity and IT support. This is an on-site role based at our Pittsburg, CA facility. Step into the dynamic role we're offering with a variety of exciting responsibilities: Desktop & Mobile Device Administration Manage workstation inventory (AssetPanda) and oversee deployments (WDS, Microsoft Deployment Toolkit). Troubleshoot desktop and laptop issues. Administer and manage endpoint antivirus installations (ESET). Oversee mobile device (iPhone, Android) and BYOD device management using Meraki MDM and Verizon business accounts. Maintain and support desk phones (RingCentral). Help Desk Support Manage and maintain the Zendesk ticketing system. Provide software, hardware, and network connectivity support for end-users. Troubleshoot and support conference room AV equipment. Maintain and support multi-functional printers. Utilize Splashtop Business for remote troubleshooting. End-User Support & Employee Lifecycle Management Oversee onboarding and offboarding of employees (Microsoft 365 account and device provisioning). Conduct IT orientations for new hires. Systems & Security Management Administer Microsoft 365 (Office Apps, Outlook, OneDrive, SharePoint, Teams, Microsoft Defender). Manage Active Directory, MSFT Entra, and Group Policy. Ensure proper cybersecurity measures, including data protection and failover procedures. Implement and document IT standard operating procedures. Vendor & Systems Management Manage vendor relationships, including IT service providers, hardware/software vendors, and telecommunications providers. Administer and support SwipedOn (visitor management), Bay Alarm (entry/badge system), Yodeck (digital signage), KnowBe4 (security awareness training), and Rhombus (security camera systems). Check out our Wishlist for the ideal candidate: Strong troubleshooting experience with PCs, desktops, laptops, and peripherals. Proficiency in Microsoft 365 administration, including Exchange, SharePoint, Teams, and OneDrive. Active Directory & Group Policy management experience. Desktop deployments, imaging, and configuration expertise. Experience using AI resources to improve IT efficiency and automate processes. Vendor management experience, including evaluating, negotiating, and maintaining vendor contracts. Basic networking knowledge (firewall management, routing, NAT). Experience with remote support software. Familiarity with DNS, RDP, encryption, and IT security best practices. Excellent verbal and written communication skills. Ability to document IT processes and maintain system records. Willingness to work flexible hours and occasional overtime during outages or critical projects. This role requires