Lead Product Manager - Service Enablement - Supply Chain

About the RoleWe're looking for a Lead Product Manager to own the product experience for our Supply Chain stakeholders — a new and expanding domain within our enterprise service enablement ecosystem. You'll serve as the primary product partner for Supply Chain, delivering integrated capabilities across ServiceNow, Oracle, contract management systems, and any additional platforms required to support end-to-end supply chain operations. This role operates at the intersection of enterprise operations and multi-platform product management. You'll spend the majority of your time embedded with Supply Chain stakeholders — understanding their workflows, processes, and policies — and translating those needs into well-scoped, prioritized capabilities that reduce manual effort, improve data visibility, and enable more scalable operations. You'll partner closely with platform owners, engineering teams, and business leaders across the organization to deliver outcomes that matter. What You'll DoStakeholder Partnership & Discovery (75%) Serve as the dedicated product partner for Supply Chain — building trust, establishing deep domain knowledge, and becoming the go-to resource for capability planningConduct ongoing discovery with Supply Chain stakeholders to surface pain points, map current-state processes, and identify high-value opportunities across procurement, vendor management, contract lifecycle, and operationsFacilitate workshops, interviews, and process reviews to translate business needs into structured product requirementsDevelop and maintain a prioritized, stakeholder-aligned roadmap across ServiceNow, Oracle, contract management, and other enabling platformsPresent roadmap, priorities, and tradeoffs to business leaders and executive stakeholders with clarity and confidenceProduct Ownership & Delivery (25%) Define epics, features, and user stories that are implementation-ready — with clear acceptance criteria, scope boundaries, and dependency identificationPartner with Product Owners and engineering teams to guide delivery across sprint cycles, release planning, and UATDrive launch readiness including change management, training, and adoption support for Supply Chain end usersMonitor post-launch performance, gather feedback, and iterate continuously to improve capability effectivenessIdentify integration requirements across platforms (ServiceNow ↔ Oracle, contract systems, etc.) and partner with architects and engineers to define the right solutionsPlatform & Domain Strategy Build a cohesive platform strategy for Supply Chain that spans multiple systems — ensuring capabilities work together rather than in silosIdentify opportunities to standardize, consolidate, or automate workflows across procurement, sourcing, and vendor operationsStay current on Supply Chain technology trends, platform capabilities (ServiceNow SPM/Procurement, Oracle SCM), and contract lifecycle management best practicesRepresent Supply Chain product needs in cross-functional planning forums and enterprise architecture discussionsQualificationsRequired Bachelor’s degree and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 18 years’ experience in a related field5+ years of product management experience in enterprise software, internal platforms, or business operations technologyDemonstrated ability to manage products that span multiple platforms or systems of recordStrong discovery and facilitation skills — comfortable leading structured conversations with business stakeholders to uncover needs and define requirementsExperience working with or adjacent to Supply Chain, Procurement, Vendor Management, or Contract Lifecycle Management domainsAbility to translate complex operational workflows into clear, actionable product requirementsProven success influencing without authority across technical teams, platform owners, and business stakeholdersFamiliarity with Agile delivery methods and experience writing epics, featu