Senior Field Engineer — Customer Engagements

The OpportunityAdobe Experience Platform powers real-time customer experiences for the world’s largest enterprises — unifying data, resolving identity at scale, orchestrating journeys, and activating audiences across every channel. Behind these capabilities are engineering teams that must understand both the platform’s architecture and the regulated, complex environments where customers operate.The Forward Deployed Engineer role sits at the intersection of solution architecture, technical consulting, and hands-on engineering. You will be embedded with Adobe’s most strategic customers — working directly with their teams to solve complex platform challenges, design scalable architectures, and build what’s needed to unblock adoption and expansion.You operate inside cross-functional Customer Pods — small, autonomous teams with end-to-end ownership — translating customer problems into working platform solutions. You lead with architecture, prototype rapidly, and close the gap between what customers need and what the platform delivers.What You’ll DoPartner directly with strategic customers to understand their architecture, workflows, security requirements, and business objectives.Translate complex customer problems into scalable solution designs, reference architectures, and working prototypes.Investigate and troubleshoot production-level platform issues — from data ingestion and identity resolution to journey orchestration and audience activation.Design and validate end-to-end enterprise solutions spanning AEP, RTCDP, AJO, and adjacent Adobe systems.Lead architecture workshops, health checks, and technical deep-dives that earn customer trust before any commercial motion.Rapidly prototype, experiment, and iterate on new capabilities — using AI-assisted tools as a standard part of execution.Bridge the gap between customer needs, product direction, and engineering implementation — feeding field patterns back into the product roadmap.Own the technical relationship with assigned accounts — from initial discovery through implementation, go-live, and expansion.What Success Looks LikeWe hire for demonstrated impact, not credential accumulation. Strong candidates will show:Software Development Acumen — You write code, build prototypes, and ship working software. Your architectures are grounded in implementation reality because you’ve built them yourself.Customer Empathy — You connect with customers on their terms — understanding their pressures, constraints, and definitions of success. Trust is earned through empathy, not just expertise.Collaborative Engagement — You engage cross-functionally with ease, aligning engineers, architects, product managers, and executive stakeholders around shared outcomes.Communication — You communicate complex technical concepts clearly to both technical and non-technical audiences — in workshops, written architecture reviews, and executive briefings.Business Acumen — You translate business goals into solution design. You understand the use case before reaching for the technology, and your architectures reflect that order of operations.Cross-Product Architecture — You design end-to-end solutions across multiple products and systems — not just individual components. Your architectures hold up under integration, scale, and production conditions.Data Modeling — You understand how data is structured, modeled, and moved. You can evaluate trade-offs in schema design, identity resolution, and data pipeline architecture.Growth Mindset & AI Fluency — You actively build toward agentic capabilities and adopt AI-assisted development tools (Claude Code, Cursor, GitHub Copilot, or equivalent) as a standard part of how you design, prototype, and deliver.Bias Toward Action — You identify problems before they are assigned and drive them to resolution. You don’t wait for permission to move.Typical background: 8–15+ years across solution architecture, software engineering, technical consulting, or customer-facing engineering roles. What matters is what that experience has produced — not the title or the number of years.Your DomainAEP / RTCDP / AJO — Adobe’s core platform: data ingestion, segmentation, journey orchestration, audience activation.Enterprise Architecture — Multi-system integration, data flows, identity resolution, API design across complex landscapes.Security & Compliance — Regulated industries (FSI, Healthcare), data sovereignty, privacy-preserving architectures, GDPR.Cloud Platforms — AWS, Azure: infrastructure patterns, managed services, networking.Data Platforms — Event-driven architectures, streaming pipelines, batch processing, data lakes.Observability — Platform health, SLO definition, performance governance, production monitoring.Nice to HaveExperience with Adobe Experience Cloud products (AEP, AJO, RTCDP, CJA, Target).Background in similar platforms — CDP, MDM, martech, or data platforms.Experience in regulated industries (Financial Services, Healthcare, Government) and familiarity with their compliance and security constraints.Experience with data governance, privacy-preserving computation, or secure data collaboration patterns.Familiarity with identity resolution or customer data unification systems.Experience with workflow orchestration (Temporal, Step Functions, or similar).Track record of driving architecture decisions or technical strategy at team or org level.How You’ll Work — Pod-Based ExecutionYou operate within small, cross-functional Customer Pods — outcome-oriented teams embedded with specific strategic accounts.Each Pod has:Customer Representative — feedback and validationProduct Manager — prioritization and decision-makingEngineers / Builders — implementation and experimentationAccount Team + Enterprise Architects — enterprise alignment and strategyThe Forward Deployed Engineer acts as the technical execution backbone of the Pod: customer-facing, highly technical, hands-on, enterprise-aware, and focused on rapid end-to-end delivery.Key principles: Run sm