Specialist- Technology Service Group (TSG)

Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.Job Description:This position provides deployment and support services for UPS-approved technology products to both internal and external customers.  This position will support UPS Information Technology (IT) infrastructure and perform a range of duties, including hardware and software planning, administration, network management, technical advice and training.Job Type: Full-time, PermanentWork Location: 19088 38th Avenue Surrey, BC V3S 0P6, CanadaWorkdays: Tuesday through Saturday *(Flexibility required to work weekends) *  Shift Start: 4:00 AM to 12:30 PM * (Flexibility with start and finish times required based on operational needs) *Wage: $22.46/Hr.Key Responsibilities: Deployment & Installation: Organize and coordinate activities for installing, deploying, and upgrading UPS-approved software, hardware, and infrastructureNetwork Management: Conduct network administration tasks, including hardware and software planningTroubleshooting: Diagnose and resolve technology-related issues and collaborate with staff to implement and deploy standardized practices and restore technical servicesProject Support: Implement and facilitate activities to support and manage programs and projectsCompliance & Auditing: Engage in regular audits to ensure the IT environment aligns with UPS standardsCreate business continuity plansTelecommunication Support: Provide assistance with landlines, cell phones, smartphones, data lines, HDVC and MOVI conference calls, Private Branch Exchange (PBX) systemsVendors: Work closely with vendors, coordinating visits, and provide support, supervise vendor outsourcing and performanceCustomer Support: Provide technical advice, training, and support to customers, ensuring smooth operation of UPS-approved technology products. Fulfill Service requests and address customer inquiriesCustomer & Team Interaction: Interface with customers, teams, and associates to ensure seamless communication and collaborationTechnical Disaster Recovery: Execute TSG Technical Disaster Recovery Procedures to ensure business continuity in the event of disruptionMultisite Operations: Work across multiple locations, including UPS facilities, vendor sites, and customer locations, to carry out deployment and support tasksRequirements:Bachelor’s degree in information technologyStrong problem-solving skills, with the ability to multitaskStrong oral and written communication skillsWorking knowledge of Microsoft Office ApplicationsAbility to work in a fast-paced warehouse environmentTravel is requiredA+ Microsoft Certified Solutions Associate - preferredCCENT Cisco Network Certification - preferredBenefits:Paid trainingWeekly pay via Direct Deposit- Every FridayPersonal paid days off (Eligibility Requirements)2 weeks of paid vacation after 1 year of service (3 weeks after 5 years, 4 weeks after 10 years, 5 weeks after 20 years, and 6 weeks after 25 years.)  Extended Health Care Benefits (Vision, health, life insurance, and dental benefits after one year of service)Employee Assistance Program (EAP)Employee Referral Bonus Program (conditions apply) and Immediate access to UPS ‘Employee Discounts’Free Onsite ParkingOpportunity for advancement within a Fortune 500 CompanyEmployee Type: PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.