Chargebacks Analyst

Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleChargebacks AnalystWhat does a successful Chargeback Specialist do?Provide chargeback case management for our issuing/acquiring Italian and International clients. A Chargeback Specialist is responsible for investigating and deciding on chargeback outcomes in line with payment scheme regulations. This role supports cardholders through the chargeback process, while ensuring adherence to operational service levels (SLAs). At Fiserv, you’ll be a partner in possibility, helping clients deliver seamless payment experiences. What you will do:Manage chargeback cases, investigate, document, and resolve chargeback claims across payment platformsPrepare and submit compelling evidence to contest chargebacks and help recover disputed fundsReview transaction data, customer communications, and system logs to determine dispute validityEnsure chargeback processes comply with card network regulations and internal policiesMaintain accurate records of chargeback activity and create regular reports for stakeholdersCollaborate with customer service, fraud prevention, and finance teams to gather documentation and improve outcomesAnalyse chargeback trends to identify root causes and recommend preventive measures What you will need to have:Strong knowledge of card scheme rules across Visa, Mastercard, American Express, Diners, and domestic networksProficiency in Excel and data analysis skills to review transaction activity and produce reportsClear and professional written and verbal communication skills for internal and external stakeholdersProven ability to handle confidential financial and personal data with integrityFluency in both English and Italian What would be great to have:Experience working in a chargebacks, disputes, or fraud operations environment within financial services or paymentsFamiliarity with dispute management tools and case management systemsUnderstanding of regulatory requirements impacting card disputes and consumer protectionStrong problem-solving skills to balance cardholder experience, risk, and financial impactAbility to work effectively in a fast-paced, SLA-driven environment and adapt to process or scheme rule changes#LI-AW1Thank you for considering employment with Fiserv.  Please:Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).Our commitment to Diversity and Inclusion:Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies:Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.