Customer Service Representative (Dispute Resolution) Intermediate

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.As our consumers’ first point of contact or for escalated issues, this position is responsible for taking inbound phone calls from consumers to educate, answer questions, provide information, and resolve disputes relating to consumer credit information and products. This position plays an essential role in ensuring a best in class customer experience in support of our goal to be the most consumer-friendly credit reporting agency (CRA).What you’ll doTake escalated consumer calls regarding their Equifax credit report.Address consumers questions or concerns and to ensure the accuracy of their credit file Provide support and education regarding credit information, credit file interpretations and Equifax productsResearch customer requests for disputed items, duplicate, collection and outdated information, in addition to any other specific items requested by the client.Provide excellent customer service for all consumer telephone or written requests for disclosure and disputePerform verifications of any information maintained on the credit fileTake escalated consumer calls from Equifax or outsource locationsRecommend changes or additions to existing consumer service policies, practices, or procedures    Accurately document details of accessing consumer files and completing consumer's requestMeet Key Performance Indicators (KPIs) of quality, adherence, productivity and customer satisfactionResolves customer issues and answers questions to ensure a positive customer experienceBe an active member on a team that is dedicated to making a positive impact with our consumers, in a highly collaborative and supportive environmentBack-up to other Equifax or outsourcing locations in regards to consumer contactsPay is $21.50 an hour the Work Hours are Monday - Friday from 9:00a-6:00pWhat experience you need High school diploma, GED or equivalent required2-3 Experience supporting customers via phone, online, chat or in-personAvailable to attend 6 weeks of training on a fixed scheduleAbility to be dependable for work schedule, and work on-site 5 days a weWhat could set you apartPassion for serving customers and taking ownership of the customer experienceAttention to detail and ability to be vigilant with customer privacy and data securityAbility to solve problems, display empathy and easily build rapport with consumersEmotional intelligence, strong written and verbal communication skillsThe ability to demonstrate courtesy and patience to create and maintain positive consumer relationsEffective analytical, problem-solving and comprehension skillsThe ability to type efficiently and accurately (minimum 20 WPM)We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!Primary Location:USA-Atlanta-One-Atlantic-CenterFunction:Function - Customer ServiceSchedule:Full time