People Shared Services Tier 1 Supervisor (remote eligible)

People Shared Services Tier 1 SupervisorYour knowledge of HR Operations Support, along with your Workday HCM experience, makes you a great fit for our People Shared Services Tier 1 Supervisor position. Join our dynamic team today and find a rewarding career with a company that values you and all you bring to the table.About Your Role:The People Shared Services Tier 1 Supervisor leads a team of frontline support PSS Tier 1 representatives responsible for resolving routine HR and Workday inquiries through Workday Case Management. This role ensures service quality, develops team capability, supports operational excellence, and partners across HR, HRIS & COE’s to improve the associate experience and strengthen shared services delivery.This service leader is responsible for quality, capability building, and process discipline ensuring Tier 1 support operates with speed, accuracy, accountability, and strong customer service. The supervisor monitors team performance, removes barriers to resolution, reinforces knowledge usage, and helps build a team that can resolve more issues at the first point of contact while properly escalating more complex items.Principal Duties and Responsibilities:·         Supervise a team of Tier 1 representatives supporting Workday HCM transactions and inquiries.·         Monitor daily workflow, case queues, service levels, and staffing coverage to ensure timely response and resolution.·         Coach, develop, and provide regular feedback to team members on quality, productivity, and customer service.·         Identify knowledge gaps and coach associates to meet performance expectations·         Review complex or aging cases to ensure appropriate follow-up, escalation, and resolution.·         Partner with Tier 2 teams to resolve issues and eliminate repeat contacts.·         Use Workday Case Management to track trends, identify root causes, and support process improvement.·         Ensure team adherence to SOPs, quality standards, and HR confidentiality requirements.·         Support onboarding, training, and ongoing knowledge development for Tier 1 representatives.·         Promote a culture of accountability, continuous improvement, and employee engagement.·         Updates SOPs and process manuals for the department.·         Support hiring and training of Tier 1 associates.Minimum Requirements/Qualifications:·         2 years’ experience in a people leadership role.·         2+ years of experience in shared services, HR operations, or HRIS support.·         1+ years of experience supporting Workday HCM in a service center or HR operations environment.·         Experience using Workday Case Management or a similar case platform.·         Prior experience coaching, mentoring, or supervising staff.·         Strong understanding of HR transactions, case handling, and service delivery metrics.·         Excellent communication, organization, and problem-solving skills.·         Ability to manage sensitive employee data with discretion and professionalism.·         Strong Microsoft Office knowledge (Outlook, Excel, PowerPoint, Word)Preferred qualifications·         Experience leading Tier 1 support in a large, multi-site, or enterprise environment.·         Familiarity with SLAs, KPIs, case aging, and first-contact resolution metrics.·         Experience supporting knowledge management, process improvement, or continuous learning programs.·         Experience in a shared services environment during transformation or organizational change. Ability to always exercise confidentiality and discretion.·         Strong interpersonal, verbal and written communications skills.·         Able to communicate with all levels of associates and management.Start Rate = $68,000- $86,500 based on experience plus 10% bonus. The company offers Health, Dental, & Vision, a flexible spending account, life and disability insurance benefits, a 401k plan, PTO, paid holidays annually, and an employee stock purchase plan.Our success is a team effort — When we reach our goals, you’ll be eligible for a yearly bonus!Your Perks and Benefits:We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:·         Employee Assistance Program·         Retirement plans with matching contribution·         Employee Stock Purchase Program·         Educational Assistance·         Access to PerkSpot, an employee discount platform for goods and services·         And much more!Who We Are:At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value – it’s what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities.We see an exciting path forward as our company continues to grow and transform – and we know that this path starts with you.Join our team today and discover The Value of You.Dollar Tree is an Equal Opportunity Employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Dollar Tree, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.Full time500 Volvo Parkway,Chesapeake,Virginia 23320People Serv