German‑Speaking Junior L1 Support Specialist (Graduate / Freshly Graduated)

What success looks like in this role: What success looks like in this roleAs a Junior Service Desk Level 1 Agent, you will be the first point of contact for end users of one of the world’s largest Quick Service Restaurant (QSR) brands. You will support users via phone, chat, web, and email, providing friendly, accurate, and efficient technical assistance.This is an entry‑level role, ideal for graduates or early‑career candidates who are motivated to start their IT or customer support career in an international environment, with a strong focus on German and English communication and continuous learning.ResponsibilitiesIncident & Service Request SupportReceive and log incidents and service requests through phone, chat, web, and emailPerform basic troubleshooting using existing documentation and knowledge basesAim for First Contact Resolution (FCR) whenever possibleEscalate more complex issues to higher‑level support teams with clear and accurate informationSupport ticket follow‑ups and ensure proper documentation and closureLearn and follow defined SLAs, KPIs, and quality standardsCustomer Support & CommunicationAct as a single point of contact for users during the incident lifecycleProvide polite, clear, and helpful support in German and EnglishKeep users informed about ticket status and next stepsBuild confidence in communicating with international stakeholdersYou will be successful in this role if you have:You will be successful in this role if you have:Fresh graduate status or entry‑level experience (IT, business, languages, or similar fields are welcome)Strong German and English language skills (minimum B2, C1 is an advantage)Interest in IT, technology, and customer supportBasic understanding of IT concepts (Windows, applications, hardware, network basics) — training will be providedGood communication skills and a customer‑focused mindsetWillingness to learn, ask questions, and grow in a fast‑paced environmentAttention to detail and openness to feedbackExperience with Service Desk, POS/KDS systems, or QSR environments is an advantage, but not required.Unisys Customer Service Team is for you if you would like to:Start your career in an international, diverse environmentReceive structured onboarding and continuous trainingWork with supportive teammates and experienced mentorsBe part of a company with strong ethical valuesAccess internal career development programs and explore multiple IT career pathsImprove both your language skills and technical knowledgeWhat do we offer?Hybrid working modelMonthly gross 44,200 HUF cafeteria (independent of working hours)Fixed extra language allowancePrivate Health Insurance – Premium Package after 6 monthsHome office allowanceA supportive team, continuous learning, and long‑term career opportunities#LI-AK1Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.