Customer Service Representative - Accredo - Remote

Make a meaningful difference supporting patients with rare and complex conditions. In this role, you will be part of the Accredo Rare Disease team, helping ensure patients receive the medications they need on time while delivering a high level of care, accuracy, and professionalism.Position OverviewAs a Customer Service Representative, you will serve as a primary point of contact for patients and members, handling a high volume of inbound calls. This role requires strong communication skills, attention to detail, and the ability to navigate sensitive conversations with empathy. You will play a key role in coordinating medication deliveries and providing timely, accurate information to support patient needs.This is a fully remote position. Candidates must have reliable internet, a distraction-free workspace, and the ability to work independently without dependent care responsibilities during scheduled work hours.Training and Schedule ExpectationsStart date is July 27Required 12-week training period with no absencesTraining schedule: Monday through Friday, 8:00 AM to 5:00 PM CSTAfter training: Monday through Friday, 10:00 AM to 7:00 PM CSTLocation RequirementCandidates must reside within 50 miles of one of the following locations: Memphis, TN; Tempe, AZ; Warrendale, PA; or Whitestown, IN.ResponsibilitiesManage approximately 75–100 inbound calls per day, assisting patients and members with professionalism and careCoordinate and schedule medication shipments to ensure timely deliveryProvide updates on order status and answer questions clearly and accuratelySupport payment collection or co-pay assistance when applicableTransfer calls to appropriate departments when specialized support is neededUse sound judgment to resolve customer concerns and de-escalate challenging situationsMaintain accuracy and efficiency while meeting performance and quality expectationsAdapt to changing processes, systems, and patient needs in a fast-paced environmentQualificationsRequiredAt least 6 months of customer service experienceHigh school diploma or equivalencyStrong verbal communication skills and ability to explain information clearlyDemonstrated ability to work in a fast-paced, high-volume call environmentReliable internet access and a distraction-free home workspaceAbility to attend and complete full training without absencesPreferredExperience in a remote call center environmentExperience in healthcare, pharmacy, or benefits-related rolesCore CompetenciesAction oriented with a strong sense of accountabilityEffective de-escalation skills and ability to handle sensitive conversationsStrong decision-making and problem-solving skillsSituational adaptability in a dynamic environmentResilience and ability to manage high call volumesClear, professional communication styleBenefits and Growth OpportunitiesWe are committed to supporting your well-being and professional growth. Employees have access to a comprehensive benefits package designed to support health, financial security, and work-life balance. In addition, this role offers opportunities to grow your career within the company, including advancement into specialized roles, leadership positions, and other areas across the organization.If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About Evernorth Health ServicesEvernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.