Agile Coaching Advisor - HIH - Evernorth

The AI Enablement Consultant enables Enterprise Transformation Consultants to apply AI and GenAI to solve complex enterprise problems and deliver measurable business outcomes. This role strengthens the consulting capability of the HIH Enterprise Consulting team by helping consultants identify high-value AI use cases, assess opportunity size, define success measures, and translate insights into practical recommendations that improve productivity, decision quality, capacity planning, flow, value delivery, and operating model effectiveness. Job Overview:The role focuses on translating AI/GenAI concepts into repeatable consulting methods, assessments, and enablement assets that consultants can use with leaders, teams, and product groups. The Ai Enablement Consultant is not expected to be the primary AI engineer or tool trainer; instead, this role helps Enterprise Consultants apply AI as a structured problem-solving, decision-support, and value-realization capability within enterprise transformation work.The AI Enablement Consultant is responsible for building AI fluency and practical AI-enabled consulting capability across the Enterprise Transformation Consultant group. This includes enabling consultants to identify AI-relevant business problems, frame hypotheses, assess workflow and productivity opportunities, interpret AI-enabled insights, and convert those insights into clear recommendations, adoption plans, and measurable outcomes.This role supports the evolution of the Enterprise Consulting model by strengthening AI-informed enterprise consulting practices, while maintaining a working understanding of product delivery, organizational change, and modern ways of working as context (not the primary emphasis)Responsibilities:Enable Enterprise Transformation Consultants to apply AI/GenAI concepts in enterprise consulting and transformation engagementsIdentify and prioritize AI opportunities by mapping business problems to use cases, value hypotheses, and feasibility considerationsHelp consultants assess where AI can improve productivity, decision velocity, capacity utilization, flow, quality, and value deliveryBuild practical AI consulting playbooks, prompts, use-case patterns, workshop guides, and reusable enablement assetsSupport problem framing, hypothesis development, success measures, and adoption planning for AI-enabled changeEnable responsible AI practices by helping consultants understand AI/GenAI fundamentals, limitations, risks, privacy, and governance considerationsPartner with Enterprise Consultants to integrate AI-enabled insights into assessments, growth plans, operating model recommendations, and transformation roadmapsDefine and socialize practical metrics for AI adoption and impact (e.g., cycle time reduction, throughput, quality, customer value, and productivity outcomes)Support internal learning forums, communities of practice, and capability-building sessions focused on AI-enabled consultingHelp create a consistent consulting language for AI-enabled transformation across HIH Consulting engagementsRole Exclusions:Act as a dedicated data scientist, ML engineer, or AI platform ownerBuild production AI/ML models as the primary responsibilityServe as a generic AI tools trainerReplace Enterprise Transformation Consultants in their consulting engagementsOwn day-to-day team delivery, backlog management, or ceremony facilitationOperate as a PMO, reporting analyst, or tooling administratorQualifications:Education:Degree in technology, data, analytics, engineering, or business-related areaExperience:11-13 years of experienceExperience in enterprise consulting, transformation enablement, product delivery, or organizational changePractical exposure to AI/GenAI concepts, analytics, machine learning fundamentals, and AI-enabled productivity toolsExperience identifying and shaping AI use cases (problem framing, value hypothesis, feasibility, success measures, and adoption planning)Experience translating complex technical concepts into simple, usable guidance for non-technical stakeholdersAbility to connect AI-enabled opportunities to business outcomes, operating model changes, and measurable impactSkills:Strong understanding of enterprise consulting methods, stakeholder management, and organizational changeWorking knowledge of AI/ML and GenAI concepts, including opportunities, limitations, and responsible use considerationsAbility to guide problem framing, hypothesis development, workflow analysis, and outcome measurement for AI-enabled initiativesAbility to translate AI concepts into practical consulting artifacts (use-case definitions, decision frameworks, adoption plans, and executive-ready narratives)Strong communication skills with the ability to simplify technical concepts for non-technical audiencesAbility to influence without authority and build capability across peer groupsComfort working in ambiguity and shaping new practices where playbooks may not yet existPreferred Skills:AI, data analytics, prompt engineering, GenAI, or responsible AI learning/certificationExperience supporting AI adoption at enterprise scale (change enablement, operating model impacts, governance, or value tracking)Experience creating reusable playbooks, training content, consulting assets, or enablement frameworksAgile, product, Lean, SAFe, or change management certification (helpful, not required)About Evernorth Health ServicesEvernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.