Application Development Advisor - HIH - Evernorthh

Application Development Advisor – Production Support Position OverviewAre you looking for an opportunity to engineer & support modern application, Continuous Deployment/Continuous Integration, and embedded solutions(UI Development/Claim Engine processing/Backend development/AI Integrations) across a breadth of core platforms and technologies and foster a community while being supported with plentiful training and mentorship opportunities? We’re looking for an application development advisor who will be responsible for managing a production support engineering team while enriching an embedded solution Practice within Core Tech Engg & Solutions (CTES) to accelerate us on embedded solution(UI Development/Claim Engine processing/Backend development/AI Integrations) journey for claim platforms by reengineering current state legacy systems. The journey requires building foundational capabilities/patterns and enabling teams from a design, technical architecture and selecting cloud services wisely. This role requires proved technology excellence with strong hands-on digital experience. While this role needs an individual who can be a first responder and help resolving the issues that are raised in the production environment and take care of resolutions withing Cigna defined SLAs on each of the applicationsResponsibilitiesBeing a production support application development advisor, we are looking for a leader who can be in charge of below responsibilities.Owns technical health, stability, and performance of production systems across the portfolio.Maintains deep understanding of application architecture, code paths, integrations, and data flows.Ensures systems are operable, supportable, and resilient in high‑availability environments.Acts as the technical authority for production behavior, defects, and fixesLeads technical triage and resolution of complex production issues, including P1/P2 incidents.Drives hands‑on investigation for issues involving:Distributed systemsAPIs and integrationsCloud and platform dependenciesData and batch processing failuresOwns Root Cause Analysis (RCA) and ensures permanent fixes are identified and implemented.Chairs or actively leads post‑incident reviews / postmortems for high‑severity incidents.Leads teams of software engineers and analysts providing L2/L3 production support.Ensures issues requiring code changes, configuration fixes, or data corrections are handled efficientlyPartners with Development teams to:Review defect patternsReduce repeat incidentsImprove code quality and observabilityBalances hands‑on technical work with managerial oversight.Owns production monitoring strategy using tools such as application logs, metrics, and alerts.Ensures proactive detection of issues through:Log analysisPerformance monitoringTrend and anomaly analysisReviews production tickets daily and reports incident trends to senior leadership with actionable insights.Ensures production readiness for releases by:Assessing technical riskReviewing backward compatibility and rollback strategiesValidating monitoring and alerting coveragePartners with DevOps and Delivery teams during deployments and post‑release monitoring.Ensures the support team understands impact of changes introduced into production.Identifies systemic weaknesses and drives engineering improvements to reduce operational risk.Uses incident data and trends to guide architectural and design improvements.Manages performance, growth, and career development of engineers in production support.Builds strong on‑call and support engineering culture focused on ownership and accountability.Provides coaching during high‑pressure production scenarios.Defines and tracks operational KPIs (incident trends, MTTR, repeat defects).Ensures alignment with enterprise ITSM, compliance, and audit standards.QualificationsRequired Skills:Bachelor’s Degree in Information Technology or Computer Science or Engineering or related course workShould carry Subject matter expertise level of knowledge in US Healthcare & Commanding knowledge in the claim engine applicationsShould carry Subject matter expertise in Facets (Frontend & Backend) ApplicationHave 14 or above years of experience in production support project management (Strictly Handson)14 years or above experience in “facets” claim engine & related applications (Extensions, reports, ClaimXten, NetworX pricing)14 or above years of experience in .NET full stack programing, API and UI development.Experience working with Oracle/SQL Server/Sybase SQL & PLSQL programming. Should be an expert in performance optimization strategiesExperience working in UI development using Angular & Node.JsExperience in using IDE like Visual Studio Code, VS Code EtcExperience in developing backends using NODE.JSExperience in developing Automation Applications using Python & PERLExperience with cloud-based platforms like AWS/Azure/Google cloudKnowledge of API tools like Postman, SoapUI, etc.Experience with LLM methods which can be integrated with UIs to generate recommendations based on standard operation procedures we fed to the system.Experience in business requirement analysis, test design, defect logging and trackingExperience in Git based source control tools like GitLab, GitHub, BitbucketExperience working in Agile/Scrum environment along with tools like Jira, Rally, etc.Experience in Monitoring tools like Splunk, DynatraceExperience in incident management using servicenow. Should be well versed with incident handling (M1/M2/M3/P1/P2/P3) & capable of running Operation command center call with multiple stake holders.Required Experience & Education: Proven experience with design, development & support of large-scale enterprise application solutions. Proven leadership abilities in handling critical sensitive operations in production environment.College degree (Bachelor) in related technical/business areas or equivalent work experience. Expert level experience in managing production support team of size > 10 with mul