CARE Coordinator

Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date.Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. – AR 4.0300.01If you are a current Austin Community College employee, please click this link to apply through your Workday account.Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.As a community college committed to our mission, we seek to recruit and retain a workforce that:Values intellectual curiosity and innovative teachingIs attracted by the college's mission to promote equitable access to educational opportunitiesCares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.Focused on student academic achievement and postgraduate outcomesWelcomes difference and models respectful interaction with othersEngages with the community both within and outside of ACCJob Posting Title:CARE CoordinatorJob Description Summary:The (Community Assistance, Resources, and Empowerment) C.A.R.E. Coordinator, Basic Needs & Advocacy plays a key role in supporting and coordinating services that help students meet their essential needs, including access to food, housing, transportation, mental health, and emergency financial support. The coordinator serves as a connector across departments and external agencies, manages outreach and intake processes, and ensures timely referrals and tracking of support services.Job Description:Supervision Received and Exercised Operates under the direct supervision of the department manager or designated supervisor. While the role does not typically include formal supervisory responsibilities, the Coordinator may oversee limited hourly staff, including interns and temporary employees, and coordinate schedules. They may provide guidance to junior staff or new hires as part of onboarding and training processes. The position is expected to work independently on routine tasks while seeking direction for more complex assignments.Competency ExpectationsCoordinate activities within programmatic area and/or department.Create, maintain, and execute detailed plans for small-to medium-sized activities, initiatives, and/or projects.Coordinate college personnel (possibly including outside personnel or industry partners) to support the planning, delivery, and execution of programs; coordinate schedules, hourly staff, materials, and participant documentation to ensure smooth operations and successful outcomes.Support essential operational coordination for department.May be expected to train, coach, direct, and coordinate assigned personnel while adhering to organizational human resource policies and procedures, as well as related employment laws.  Description of Duties and Tasks Serve as the initial point of contact for students seeking basic needs resources.Conduct intake assessments to understand student needs and connect them with appropriate services.Provide case coordination and follow-up to ensure continuity of care and service delivery, including advocacy with campus and community partners to address barriers to student success.Make informed recommendations for emergency funding support based on student need, eligibility, and available resources.Maintain accurate and confidential student records in accordance with FERPA and institutional policy.Coordinate logistics for programs such as food pantries, emergency housing programs, and resource fairs.Support the management and distribution of emergency aid and gift cards.Assist in the tracking and inventory of supplies and donations.Maintain systems for tracking service usage, referrals, and outcomes (e.g., database, case management software).Generate reports and data summaries to support program assessment and improvement.Help design and distribute outreach materials (flyers, emails, social media posts).Conduct presentations or workshops for students, staff, and faculty about available basic needs resources.Participate in campus-wide efforts to raise awareness about student basic needs and destigmatize help-seeking.Develop outreach strategies that are culturally responsive and reduce stigma around accessing basic needs support.Collaborate with campus departments such as Financial Aid, Health Services, Counseling, and Student Life.Coordinate with community organizations and social service agencies for off-campus referrals.Attend relevant meetings and training to stay current on resources and best practices.Job RequirementsKnowledge:Understand and apply administrative procedures, principles, and practices. Utilize organizing and planning practices. Operate learning management systems and web learning tools. Plan and manage events efficiently. Apply supervisory principles, practices, and methods. Understand the services and functions of educational institutions. Supplemental Knowledge:Familiarity with issues related to college student success and barriers such as food/housing insecurity.Skills:Effectively use interpersonal and communication skills, including tact and diplomacy with constituencies. Effectively use organizational, managerial and event planning skills with attention to detail and follow-through. Maintain confidentiality of work-related information and materials. Resolve scheduling and/or resource deployment issues