Assistant Director of Housing Operations

Reporting to the Director of Residence Life, the Assistant Director of Housing Operations is a member of the Residence Life leadership team and is responsible for the day-to-day administration of housing operations, including housing assignments and software management. The Assistant Director will encourage a supportive and inclusive environment aligned with the values of the office and Wofford College.The Assistant Director is a 12-month, full-time position (40 hours/week). Normal office hours are 8:30am to 5pm Monday through Friday; however, hours may vary widely to include working evening and weekends, contingent on campus activities, and special events.RESPONSIBILITIESHousing Assignments & Operations – 50%Plan and execute the annual room selection lottery each spring and the housing selection process for incoming students each summerManage ongoing room assignment process, including the mid-year housing application, commuting notifications, and study away form.Serve as the primary system administrator for eRezLife software within the office, specifically managing the Assignments functions of the softwareFacilitate room change requests throughout the year, including communication, timelines, and key managementCoordinate the delivery of approved housing accommodations in partnership with the Office of Accessibility ServicesManage room and building access protocols for the office, including maintaining all residential keys coordinating changes and updates with the Facilities, communicating ID access information to Campus Safety, and managing the electronic key cabinet systemServe as the department’s primary liaison to Facilities to ensure the physical spaces and condition of the residence halls align with the educational mission of Wofford CollegeServe as direct supervisor for the RLC assigned to housing operations; and assist the Director in supervision of other Residence Life Coordinators in matters relating to housing operationsManage the summer housing program and serve as the liaison with the summer camps/conferences staff to facilitate external housing requestsOversee break stay (early arrival/late departure) requests with designated RLCCreate and maintain an Operations calendarResidence Life Administration – 40%Triage communication directed to the departmental email and direct to appropriate staff for follow-upProvide excellent customer service to members of the community engaging with the Office of Residence Life through walk-ins, phone calls, and the departmental emailCraft communication regarding housing processes and policiesExecute building openings and closings throughout the yearCoordinate with the Business Office to ensure proper billing and chargesAssist in the resolution of roommate conflictsMaintain the webpages for the Office of Residence LifeProvide trainings, information sessions, and materials to ensure transparency of policies, processes, and procedures to students, staff, and appropriate campus partnersAssist in the adjudication of residential violations as neededLead the Office of Residence Life in the absence of the Director and Associate Director of Residence LifeCampus Life & Student Development – 10%Contribute to a healthy and positive workplace by supporting campus colleaguesServe on relevant college committees as necessaryServe in the CLSD on-call rotationOther duties as assignedREQUIRED QUALIFICATIONSMaster’s degree in higher education, student affairs or related field and minimum of two years of experience working in residence life, housing, student development, or closely related fields (intern/graduate experience will be considered); OR equivalent combination of education and experience. Experience with housing/occupancy management software (direct experience with eRezLife is highly desirable) Demonstrated aptitude for working and communicating effectively in a professional manner Demonstrated ability to multi-task and respond effectively in high-stress situations Demonstrated commitment to fostering a diverse educational environment and workplace and an ability to work effectively with a diverse faculty and student populationsPREFERRED QUALIFICATIONSEffective computer proficiency and knowledge of Microsoft Office applications Experience in an on-call rotation and/or with crisis response Knowledge of relevant higher education applications and software (including Banner) Demonstrated commitment to the values and goals of a residential, liberal arts college  COMPENSATION AND BENEFITSSalary will be commensurate with experience. Wofford College provides a competitive benefits package, including employer contribution to retirement savings, employer premium contribution to comprehensive major medical insurance, tuition remission for qualifying dependents, and disability insurance. Other benefits include free on-campus parking, campus dining options, and other fringes.ABOUT WOFFORD COLLEGEWofford College, established in 1854, is a private liberal arts residential college located a few blocks north of downtown Spartanburg, South Carolina. Wofford offers 27 major fields of study to a student body of nearly 1,800 undergraduates and is nationally known for the strength of its academic program, outstanding faculty, and study abroad participation. Wofford is home to one of the nation’s 290 Phi Beta Kappa chapters. The college community supports 19 NCAA Division I athletics teams and numerous student organizations, including honor societies, professional organizations, faith-based organizations, Greek life, and club sports.SPARTANBURG, SOUTH CAROLINASpartanburg is located in upstate South Carolina, 30 miles east of Greenville, South Carolina, an hour from Charlotte, North Carolina, and three hours east of Atlanta, Georgia. Historic Charleston and the South Carolina coast are three hours away, and Wofford sits an hour south of the artistic, culinary hub of Asheville, North Carolina. Spartanburg is a growing, diverse community that supports six college and university c