Application Service Team Lead_COFR

Job Description:This position is responsible for complex to expert level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support(e.g., electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, picture archiving and communications (PACS), cardiovascular, pharmacy, home care, long term care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management)We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Vermont, Washington.  This position requires approximately 25% travel & on-site presence | Schedule: Monday - Friday, 8AM - 5PM with some on call shifts. *Prefer candidates with Epic Radiant certification. The Principal analyst is responsible for providing overseeing technical support, configuration, integration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning).The Principal analyst will provide strategic guidance and ensure the alignment of application configuration and support with organizational goals and objectives. The principal analyst will also manage projects related to these applications and their technologies and help plan and execute large projects. The principal analyst will mentor other analysts and is expected to develop and maintain best practices and standards for application configuration, deployment, support, archival, and decommissioning.Principal analysts may supervise lower-level analysts.Essential functions are performed independently under minimal supervision and direction, in addition to assisting to oversee and mentoring other analysts.Essential Functions• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution• Gathers, validates, and translates technological requirements into design and development specification while providing product management• Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting• Solves complex issues, incidents, and problems according to agreed upon service levels and according to department standards.• Serve as PM and complete PM functions for projects of complex nature and span cross functional areas. Work collaboratively with the DTS Project Manager (if applicable) team assuring key initiatives are organized, planned, and managed. Ensure effective handoff from demand intake through DTS governance processes to project management.• Responsible for quality review of team projects, demand creation, and resource management processes and creating a remediation plan for any issues identified• Mentors and identifies training opportunities for teams, for all technical duties of the department, demand management and resource management processes.• Collaboratively works with peers, internal and external stakeholders, and vendors to develop best practice and standards for all technical duties of the department, demand management and resource management processes.• Follows documentation and change management standards.• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.• Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications• Develop and understands business reporting needs for end users• Participates in on-call and command center responsibilities• Develops and maintains comprehensive testing plans and scripts to verify system outputs and system integrity•Attends and participates in team, project, and department meetings to increase awareness and information flow• Assists to creation, forecasting issues, maintenance, adjustment and justification of project and/or team budget process, concepts, approvals• Assists exposure to creation, forecasting issues, maintenance, adjustment and justification of project and/or team budget process, concepts, approvals• Participate in vendor or industry user groups, community discussions, and/or Industry CAB sessions.• Manage the portfolio of IT projects and initiatives for the assigned business units, ensuring alignment with IT strategy and roadmap, prioritization of business needs, and delivery of business value (if applicable).• Attend and/or facilitate workgroup meetings, subcommittee meetings and/or hospital leadership meetings. Advocate that leaders use data to make decisions.• At the end of projects, use benefit KPIs to track and aggregate the actual benefit received by projects to be reported to senior leaders (if applicable). Extrapolate long term lessons-learned and create recommendations regarding how to govern and manage future projects• Provide detailed information regarding new projects to empower leaders to appropriately approve or decline work that is not critical or supports strategy• Service Reviews with facility/medical group business executives. Communicate and follow up on DTS survey results and improvement processes. Executive analysis of DTS project coordination. (If applicable)SkillsProficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, WordPossesses in-depth business and applicat