Licensing Representative (Public Service Representative 3)

Initial Posting Date: 06/16/2026Application Deadline:06/28/2026Agency:Oregon Board of PharmacySalary Range:$3,515 - $4,738Position Type:EmployeePosition Title:Licensing Representative (Public Service Representative 3)Job Description:Is customer service second nature for you? Are you ready to assist a high volume of customers? Do you thrive in a high production, busy work environment? Are you able to multitask? Can you review documents to determine licensure eligibility in accordance with applicable laws, rules and policies? If this sounds like you, please apply now for this opportunity to become part of the Board of Pharmacy team.Licensing Representative (Public Service Representative 3)The Board of Pharmacy regulates the Practice of Pharmacy and enforces laws regarding pharmacy staff, drug outlets and the sale of drugs in Oregon. The Board was created in 1891. By licensing pharmacists, pharmacy interns and pharmacy technicians, the Board of Pharmacy ensures that only qualified people practice pharmacy in Oregon. The Board registers and inspects retail and hospital pharmacies and stores that sell over-the-counter drugs. It also registers and inspects drug wholesalers and manufacturers and regulates the quality and distribution of all drugs in Oregon.What You’ll DoAs the Licensing Representative you will have regular contact with customers, in- person and by phone, some of which may be upset or angry. You will routinely answer questions relating to over 30 different license categories, assisting customers through online processes and communicating information to customers accurately, consciously and concisely. You will greet the public and all visitors to the agency, act as first-level phone contact for incoming calls to the agency, process incoming mail, issue and renew licenses and be responsible for entering data into the licensing database, reviewing applications for applicability, completeness and eligibility for licensure. Additionally, duties include processing accounts receivable and performing various other licensing representative duties such as run background checks through LEDS (the Law Enforcement Data System), performing continuing education audits, and scan and maintain electronic licensing files.The duties are performed in the Portland office, Monday through Friday, 8:00 am to 4:30 pm to meet agency and department missions.For a full review of the position duties, details, and working conditions, please click here.This Is What You Need to QualifyMinimum Qualifications:Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.The ideal candidate will possess the following desired skills and attributes:Excellent customer service skills.Change agile, self-starter, quick learner.Experience using a multi-line telephone answering a high volume of calls.Experience using Microsoft Office365 suite, especially Outlook, Word, Excel and Teams.Payment processing & reconciliation experience.Demonstrated experience entering data into a database or customer record management system.Benefits of Joining Our TeamThe Oregon Board of Pharmacy serves to promote and protect public health, safety and welfare by ensuring high standards in the practice of pharmacy and through effective regulation of the manufacture and distribution of drugs. The Oregon Board of Pharmacy is committed to Diversity, Equity, Inclusion, and Belonging (DEI-B) within its organization and for the public it serves. This commitment is reflected in board membership, agency staffing, the services provided, and its efforts to promote patient safety and ensure access to quality pharmacy care. Each individual and group are valued, respected, and treated fairly, ensuring equal access to medications and support for their unique and diverse requirements. Persons of color, veterans, and persons with disabilities are encouraged to apply.Our amazing benefits include: Comprehensive Health Coverage: Low-cost medical, vision, and dental plans for you and your family. Additional benefits include life insurance, short- and long-term disability, deferred compensation savings plans, and flexible spending accounts for health and childcare.  Optional benefits including life insurance, disability, FSA, and moreGenerous Paid Time Off: 11 holidays, 3 personal business days, monthly sick leave and vacation leave that increases with years of service. Get There - Oregon’s easy-to-use carpool matching tool and trip planner. Public Service Loan Forgiveness: You may qualify for the PSLF program.Live, work, and play in Portland, Oregon.How to ApplyClick on the "Apply" link above to complete your online application and submit by the posted closing date and time. For step-by-step instructions click apply to work for the state or current state employee.Required Documents: resumeHelp your application rise to the top! Don’t forget to showcase your amazing skills and experience in your application package that make you the best candidate for the position. Candidates whose training and/or experience most closely match the requirements and needs of the position and attach all necessary documents will be eligible for an interview. Submissions will be screened for consistency of information and communication skills at the professional level such as attention to detail, spelling, grammar, etc.The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. Be sure to check Workday and your email for additional tasks and updates. After hitting submit there may be additional required tasks for you to complete prior to the announcement closing. Please save a copy of this job announcement for reference, as it is not available for you to view after the announcement deadline.Eligible veterans and Oregon National Guard servicemembers (c