Donor Experience Officer

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions.Students at all University of Arkansas institutions will view open positions and apply within Workday by searching for “Find Jobs for Students.”University of Arkansas, Fayetteville students will view open positions and apply within Workday by searching for “Find Student Jobs at UAF.”All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.Closing Date:07/01/2026Type of Position:Major GiftsWorkstudy Position:NoJob Type:RegularWork Shift:Sponsorship Available:NoInstitution Name: University of Arkansas, FayettevilleFounded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have applied.For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.Department:Office of EngagementDepartment's Website:Summary of Job Duties:The Donor Experience Officer (DXO) works as part of a high-performing, donor-centered team responsible for assisting the Division of Advancement with creating deeper connections with its donors and alumni. Using a variety of channels (email, social platforms, video conferencing, and phone) the DXO focuses on discovery and qualification of an assigned portfolio of prospects and donors by providing outreach and information that increases their engagement and potential for giving. The DXO must be able to clearly articulate the mission and goals of the University of Arkansas while demonstrating enthusiasm for its vision and aspirations.The DXO will manage a portfolio of 1,000 donors with clear weekly, monthly, and annual goals. The position will collaborate with other departments both internally at the University of Arkansas (including Advancement Marketing and Communications, Development Outreach, and the Arkansas Alumni Association) and externally execute 1:1 outreach campaigns using technology resources including EverTrue’s cloud platform, social media and virtual communications software.Working under the supervision of the Associate Vice Chancellor, Philanthropy and Engagement, the DXO will work under the guidance of the EverTrue Advancement Programs Manager. Comfort with making personalized solicitations, daily use of video, phone, and email and use of multiple databases and virtual communication technology is critical to success in this role.Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.Qualifications:Minimum Qualifications:Bachelor’s degree from an accredited institution of higher educationDisplays strengths in professionalism with strong customer service orientation as evidenced by application materialsAt least one to three years of experience using social media, text messaging, phone, and video conferencing as communication channels in a professional position At least one to three years of experience navigating and using databases, CRM systems or other technology platformsAt least one to three years of direct sales, fundraising, hospitality or marketing experience Preferred Qualifications:Advanced degree from an accredited institutionDisplays strengths in entrepreneurship and program development as evidenced by application materialsThree or more years of experience in a higher education settingThree or more years of direct sales, fundraising, hospitality or marketing experienceProven record of relationship-building, leadership, and collaborative skillsKnowledge, Skills & Abilities:Must excel at working in cross-functional collaborations, working with teams to create innovative strategies and tactics that support Advancement’s strategic objectives and goalsRequires understanding and ability to interact at a high-level with campus constituents, specifically, major gift officers in schools, colleges a