Commercial Sales Support Specialist

We’re Watts. Together, we’re reimagining the future of water.We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.What we do:For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​Scope of PositionEasyWater by Watts is seeking a highly organized Commercial Sales Support Specialist to support our growing commercial business. This role is essential to ensuring a seamless sales process—from quotation through order fulfillment—by providing responsive support to commercial representatives and customers, while maintaining accuracy in order management and communication.This is an ideal role for a detail-oriented individual who thrives in a fast-paced environment and enjoys supporting both internal teams and external partners.This position reports to VP of Sales. This role is remote and is based in Fort Worth, TXPrimary Job Duties and ResponsibilitiesAccurately process commercial orders and maintain data integrity within the ERP systemDeliver timely and proactive order status updates to reps and customersCommunicate delays, changes, or issues clearly and professionallyCommunicate shipping schedules, lead times, and delivery updatesCoordinate internally to resolve issues and maintain customer satisfactionSupport daily needs of the commercial sales team to ensure efficient operationsManage order updates, pricing verification, and system entriesMonitor orders and proactively address discrepancies or delaysAssist in resolving shipping or delivery concernsProvide prompt, professional email and phone support for order-related inquiriesAssist in preparing, revising, and tracking commercial quotationsEnsure alignment with pricing guidelines and approval processesProvide basic product and technical support related to orders and documentationAssist with submittals, documentation, and general sales operations tasksAssume responsibility for other projects and duties as assigned by VP of Sales or Company management.Travel Requirements: Less than 10%Required Qualifications3+ years of experience in sales support, customer service, or inside sales (commercial or industrial preferred)Experience with ERP systems (SAP, Oracle, or similar)Strong Microsoft Office skills (Excel, Outlook, Word)Excellent communication and organizational skillsHigh attention to detail and ability to manage multiple prioritiesUnderstanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment.General Applicable Company Competencies Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.Punctuality and dependability.Ability to be flexible and adapt to changing work priorities and stressful conditions.Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.Maintain productive and collaborative relationships with other Watts employees.Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.Working Conditions:While performing the job duties, you will be working remotely in an office environment. You may be required to occasionally travel to and work in the office at the Fort Worth, TX location for meetings, trainings, or as otherwise required by Company management.Physical Requirements: Specific physical abilities required for this position include, but are not limited to:Ability to remain seated at a desk or workstation for extended periods.Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.Ability to physically move around the office, organize or transport files, packages, or other office-related materials.Ability to read documents, use a computer, and perform data entry tasks.Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.Ability to operate standard office equipment such as computers, printers, phones, and copiers.Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.Pay RangeThe expected salary range for this position is $22.35 -$24.95 an hour.  Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable lawNothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.#LIRemoteWatts in it for you:Please note that the following benefits apply only to permanent roles and do not apply to internship roles.Competitive compensation based on your skills, qualifications and experienceComprehensive medical and dental coverage, retirement benefitsFamily building benefits, including paid maternity/paternity leave10 paid holidays and Paid Time OffContinued professional development opportunities and educational reimbursementAdditional perks such as fitness reimbursements and employee discount programsLearn more about our benefit offerings here: https://tapintowattsbenefits.com/How we work:At Watts, our culture is team-oriented and supportive. Emplo