Customer Account Manager (Hybrid)

Date Posted:2026-06-16 Country:United States of America Location:US-OH-TROY-101 ~ 101 Waco St ~ WACO Position Role Type:Hybrid U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type: None/Not Required Security Clearance Status: Not RequiredAt RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.We are seeking an experienced, Customer Account Manager (CAM). You will serve as the transactional main point of contact with their respective customers and will be responsible the day-to-day activities of customer communication regarding the placement of purchase orders, general inquiries, and meeting customer expectations. You will also provide a key role by representing the needs of the customer within the business and the company’s policies to the customer. You will also be responsible for actively monitoring the needs of the customer to ensure that satisfaction is maintained through responsive communications and processing of requests.This position is required to work in a hybrid schedule with 2-3 days on site as business needs determine.What You Will DoBe the primary point of contact with your respective customerCoordinate with Operations and Contracts Analyst to ensure both customer and organizational expectations are metSolve client issues when required and build meaningful relationships with the customerContinually strive to improve the customer experience by taking ownership of escalated customer issues, investigating, and following them through to resolutionEnsure that all customer requests are handled with professionalism and within a timely mannerCollect and consolidate information regarding customer interactions and transactions when requested to facilitate future needs and process improvementsEnsure that continuous feedback to the customer is maintained on quote and order status (backlog reports, portal updates, reschedule notices, verbal and written communication)Must Have QualificationsTypically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related fieldExperience in a role that involved addressing customer inquiries, resolving issues, providing support and assistanceExperience utilizing Enterprise Resource Planning (ERP) software system ( ie SAP)Experience utilizing Microsoft Office- Excel, Word and PowerPoint skillsPreferred QualificationsDemonstrated ability to remain composed and decisive in a fast-paced environmentSAP PreferredStrong business acumen with the ability to prioritize multiple deliverablesWhat We Offer:Some of our competitive benefits package includes: Medical, dental, and vision insuranceThree weeks of vacation for newly hired employeesGenerous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy optionTuition reimbursement programStudent Loan Repayment ProgramLife insurance and disability coverageOptional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protectionBirth, adoption, parental leave benefitsOvia Health, fertility, and family planningAdoption Assistance         Autism BenefitEmployee Assistance Plan, including up to 10 free counseling sessionsHealthy You Incentives, wellness rewards programDoctor on Demand, virtual doctor visitsBright Horizons, child and elder care servicesTeladoc Medical Experts, second opinion program And more! WE ARE REDEFINING AEROSPACE.Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement – we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!  * Please consider the following role type definitions as you apply for this role.Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader.  At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated resp