Senior Manager, Program and Change Management C&P COE

About the C&P COEThe Consumer & Productivity (C&P) Center of Excellence builds and scales horizontal capabilities that power go-to-market (GTM) execution across routes-to-market (RTMs) and drive consistent, measurable business outcomes. Our charter spans:Disciplined execution and governanceA unified data and AI-first BI platformRTM analytics and AI-driven decision support & planningModern enablement tools and operationsFrictionless sales experience technologyA strong PMO-led business cadence focused on execution and continuous improvementOur immediate B2B focus spans Channel (30K+ global partners), Corporate, Education, and ICX, with the operating model designed to extend to Digital and Consumer as the COE matures.The OpportunityWe are seeking a strategic, outcome-focused Senior Manager of Program and Change Management to join the C&P COE in Noida. In this role, you will lead the PMO-led business cadence for the COE and drive high-impact, cross-functional programs that scale horizontal GTM capabilities across Channel, Corporate, Education, and ICX — anchoring every program in clear business outcomes and ensuring we realize the full value of our strategic intent.You will own a portfolio of complex, interdependent programs in a matrixed, global environment, exercising in-depth knowledge of Adobe’s organizational objectives to select the right methods, techniques, and evaluation criteria for obtaining results. You will set the one-year program strategy and objectives for the COE, delegate assignments to program leads and cross-functional partners, and bring disciplined change management to global rollouts of new tools, processes, and operating models.This role is ideal for a seasoned program and change leader who is comfortable navigating ambiguity, acts as a transformation, change agent, and applies an agile, adaptable approach to planning and execution while bringing strong program management fundamentals (structure, governance, and operational rigor) to a global function.Key ResponsibilitiesProgram Strategy & PMO LeadershipEstablish the program management strategy and one-year objectives for the C&P COE; anchor every program in clear business outcomes and ensure realization of strategic intent.Operate the COE’s PMO-led business cadence — planning rhythms, governance forums, and operating reviews — with the right frameworks and mechanisms for accountability, transparency, and progress tracking.Lead a portfolio of cross-functional programs spanning data & BI, RTM analytics, enablement tools, and sales experience technology, ensuring alignment to business priorities, timelines, and success metrics.Drive timely, effective cross-functional decision-making; resolve risks and dependencies while enabling forward momentum.Measure and report on program performance using KPIs, ROI models, and qualitative insights to inform leadership and drive continuous improvement.Translate enterprise GTM strategy into actionable program plans, milestones, and deliverables, balancing structure with the adaptability required in a fast-moving global environment.Change Management & AdoptionLead change management for global C&P initiatives — including stakeholder analysis, communications, enablement, readiness assessments, and adoption tracking — ensuring sellers, partners, and operations teams are ready for new processes, tools, and operating models.Bring clarity to ambiguous problems and drive adoption of new capabilities across Channel, Corporate, Education, and ICX, with a model designed to extend to Digital and Consumer as the COE matures.Partner with RTM leaders, enablement, and field operations to tailor change interventions to each route-to-market while maintaining global consistency.Cross-Functional Partnership & InfluencePartner with senior leaders across Sales, Marketing, GTM Operations, Finance, IT, and Data & Analytics to shape program scope, secure alignment, and unlock decisions.Influence senior management and executives by framing trade-offs, surfacing risks, and recommending strategic paths forward grounded in data and business context.Collaborate across global hubs and time zones to build shared accountability and momentum on cross-regional, cross-RTM initiatives.Execution, Governance & DeliveryApply an agile, outcomes-driven approach to planning and execution, adjusting plans as priorities and business needs evolve.Develop and maintain program roadmaps, timelines, and resource plans that balance structure with flexibility across multiple workstreams.Proactively identify risks, dependencies, and trade-offs; lead mitigation and contingency planning in partnership with program stakeholders, and escalate issues as appropriate.Performance & Continuous ImprovementManage the coordination of program activities with responsibility for business results, including costs, methods, and staffing across assigned initiatives.Contribute to a culture of collaboration, accountability, and operational excellence within the C&P COE, and help raise the bar on program and change management practices across Adobe’s GTM organization.What You Need to SucceedRequired QualificationsBachelor’s degree or equivalent experience in Business, Management, or a related field.10+ years of program or project management experience, including significant experience leading complex, cross-functional initiatives end-to-end.6–8 years of people or program leadership experience, with a track record of guiding teams and cross-functional partners to deliver against strategic objectives.Demonstrated ability to deliver complex programs in matrixed, global organizations, including setting strategy, defining objectives, and delegating execution.Strong grounding in program management principles, with proven experience applying governance, planning, and execution best practices at scale — ideally in a PMO or COE context.In-depth understanding of how to translate organizational objectives into program methods, techniques, and evaluation criteria that