IT Systems Administrator

About Tekmetric Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. Working the Tekmetric Way At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together.  We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you. At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.What You'll Do We're looking for a detail-driven IT Systems Administrator to own the architecture, security, and day-to-day operations of our IT environment. This role spans endpoint management, identity and access, office network infrastructure, hardware lifecycle, onboarding and offboarding, and compliance evidence, working closely with Security and HR in a SOC 2 and ISO 27001 environment. Provide remote and onsite technical support, laptop refreshes, and troubleshooting for a hybrid and distributed workforce Deploy and maintain macOS and Windows devices through modern MDM tooling, and monitor endpoint health and remediate devices flagged by EDR or compliance tooling Administer Google Workspace and Google Cloud as our primary identity and collaboration environment, including overall architecture, security, and operations, alongside Microsoft 365 and modern identity and access management platforms Serve as the gatekeeper for licenses, access, and permissions across company applications and tools, applying least-privilege principles Own onboarding and offboarding access provisioning and revocation, and coordinate cross-functionally so new hires receive the hardware and application access they need on day one Manage the full hardware lifecycle: sourcing, price negotiation, issuance, inventory, and serial number registry Maintain office network infrastructure and access control (switching, access points, and firewalls) Automate workflows via PowerShell, Bash, and REST API integrations Maintain runbooks, procedures, and configurations, and support SOC 2 and ISO 27001 evidence collection Coordinate cross-functionally with Security, HR, and the broader IT team, and meet or exceed established performance requirements What You'll Bring 3 to 5 years in IT support, systems administration, or systems coordination Strong proficiency administering Google Workspace and Google Cloud, including identity, access, org policy, and security configuration Hands-on experience deploying and managing macOS and Windows devices through modern MDM tooling, plus working knowledge of Microsoft 365 and identity and access management platforms Network administration experience (switching, access points, and firewalls) Hands-on MDM compliance experience, enforcing device policies and remediating endpoints flagged by MDM and EDR tooling PowerShell and Bash scripting, with a strong understanding of APIs and implementing integrations Familiarity with SOC 2 and ISO 27001 frameworks and logical access controls Heavy experience operating in a SaaS-driven environment, administering and integrating a large portfolio of cloud applications Strong documentation habits and a detail-oriented work style A self-starter who is organized, reliable, and self-directed, structuring their own work and executing with and through others Clear communicator with high energy, drive, and professionalism Houston, TX based; onsite required (hybrid Fridays optional) Nice to Have IAM automation (SCIM, API-driven provisioning) Experience with common GTM and support tooling (for example HubSpot, Jira) Why You'll Love Working With Us Health & Wellness That Have You Covered: Enjoy the flexibility of remote work Competitive base salaries that reflect your value. Generous Paid Time Off, because we know you do your best work when you're well-rested. Support for every stage of life—with paid maternity, parental bonding, and medical leave for