Senior Manager, Product Management

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.ZoomInfo is seeking a highly strategic and operationally excellent Senior Manager, Product Management to lead the Core Salesforce Technology portfolio. This is a pivotal leadership role at the intersection of technology, operations, and customer success — responsible for shaping and executing a technology roadmap that directly enables ZoomInfo's ambitious growth objectives. This leader will own three interconnected pillars of Salesforce-based capabilities: the Salesforce Platform (foundational architecture and governance), the Lead to Opportunity value stream (driving sales pipeline and rep productivity), and the Adopt to Consume value stream (powering customer onboarding, success, and experience motions). The role carries both managerial accountability for a lean team of Product Managers and Business Analysts, and deep functional responsibility for stakeholder alignment, backlog governance, and roadmap delivery in a scaled Agile (SAFe) operating model. Key Responsibilities Strategic Roadmap Development & Execution Define, maintain, and communicate a multi-quarter technology roadmap across all three pillars that is tightly aligned to ZoomInfo's revenue growth targets, go-to-market strategy, and corporate goals. Translate executive vision and business strategy into concrete, prioritized, and sequenced product initiatives with measurable outcomes. Partner with senior business stakeholders — including Sales, Revenue Operations, Customer Success, Marketing, and Finance — to surface and validate the highest-impact opportunities for Salesforce platform investment. Conduct quarterly roadmap reviews with leadership, adjusting priorities based on business performance data, market dynamics, and evolving organizational needs. Balance short-term delivery commitments with long-term platform scalability and architectural integrity. SAFe Agile Product Leadership Operate as the Product Management leader within a SAFe Agile framework, fulfilling the strategic Product Manager role across one or more Agile Release Trains (ARTs). Drive Program Increment (PI) Planning, ensuring team-level objectives ladder up to portfolio-level epics and business outcomes. Maintain and prioritize the Program Backlog, including definition and decomposition of Epics and Features into actionable stories in partnership with Solution Architects and Scrum Masters. Author and validate Feature acceptance criteria, ensuring that delivery is aligned to business value hypotheses and measurable KPIs. Lead pre-PI and post-PI ceremonies, including System Demos, Inspect & Adapt workshops, and stakeholder readouts. Apply Lean-Agile principles, including WSJF (Weighted Shortest Job First) for continuous prioritization and flow-based delivery metrics to optimize throughput. Champion the ART's Definition of Done and ensure quality gates are embedded into delivery processes. Pillar-Specific Accountabilities Salesforce Platform Own the platform product roadmap encompassing org configuration, data model governance, integration architecture, security and compliance controls, release management, and scalability planning. Govern platform standards across declarative and programmatic development (Flows, Apex, LWC), ensuring consistency, maintainability, and performance at scale. Evaluate and recommend new Salesforce capabilities, AppExchange solutions, and platform investments in coordination with Enterprise Architecture and IT. Lead capacity and dependency management across platform teams to reduce delivery risk and enable downstream value stream teams. Lead to Opportunity Value Stream Drive product discovery and delivery for the full sales funnel in Salesforce: lead capture, routing and assignment, lead-to-contact conversion, account matching, opportunity creation, pipeline management, and forecasting. Partner with Sales Strategy and Revenue Operations to identify friction points in seller workflows and translate them into high-impact product capabilities. Own integrations between Salesforce Sales Cloud and complementary GTM tools (e.g., Outreach, ZoomInfo's own platform. etc.) to create a seamless seller experience. Define and track metrics such as lead response time, conversion rates, pipeline velocity, and forecast accuracy as leading indicators of business value. Adopt to Consume Value Stream Own the Salesforce product roadmap supporting Customer Success and Customer Experience motions: onboarding automation, customer health scoring, escalation management, renewal and expansion triggers, and CS team productivity tooling. Collaborate with Customer Success leadership to define what a world-class post-sale digital experience looks like for ZoomInfo customers, and map it to platform capabilities. Drive integrations between Salesforce Service/Experience Cloud and customer data platforms, support systems, and product usage telemetry to enable proactive, data-driven CS workflows. Establish and monitor outcome metrics, including time-to-value, customer health score trends, churn risk reduction, NPS correlation, and renewal rates. People Management & Team Development Lead, mentor, and develop a team of Product Managers and Business Analysts embedded across the three pillar areas. Set clear goals and performance expectations aligned to SAFe roles; provide regular coaching, feedback, and growth opportunities. Recruit and build out team capacity in alignment with portfolio scope growth. Foster a high-performance, collaborative team culture grounded in continuous learning, Agile mindset, and customer-centricity. Facilitate knowledge sharing across pillar teams to reduce silos and amplify delivery c