Sr. Epic MyChart/Ambulatory Application Analyst, On-site, Jacksonville, Baptist Medical Center

About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Sr. Epic MyChart/Ambulatory Application Analyst, Hybrid, Jacksonville, Baptist Medical CenterEpic MyChart/Ambulatory Application Analysts act as a vital link between operations and information technology, ensuring that Epic MyChart and Ambulatory applications function seamlessly across the organization. This role requires a strong understanding of ambulatory clinical workflows, patient engagement tools, provider workflows, and technical systems. Analysts translate operational needs into system functionality, helping improve provider efficiency, patient access, communication, and overall user experience.A significant portion of an analyst's day is devoted to resolving break-fix issues, performing routine maintenance, monitoring system performance, and troubleshooting application workflows, interfaces, and integrations. These activities include applying Epic quarterly updates, working with Epic technical support, validating workflows, and supporting optimization efforts across ambulatory practices and patient-facing technologies. Much of this work is coordinated through email, Teams chat, and scheduled meetings.Epic MyChart/Ambulatory Application Analysts collaborate closely with Clinical Informatics, ambulatory operations, providers, practice leadership, other Epic application teams, and project managers. They partner with operational leaders and end users to identify workflow improvements, implement enhancements, and support strategic initiatives. The Senior Analyst mentors junior analysts, promotes operational best practices, performs quality assurance and integrated testing, and coordinates projects across applications to ensure reliable, efficient, and patient-centered workflows that align with organizational priorities.Sr. Epic MyChart/Ambulatory Application Analyst, you will be responsible for: The role leads complex application initiatives, including project management responsibilities, while mentoring junior analysts and ensuring operational best practices.Provides technical expertise in the development, implementation and support of highly complex, enterprise wide, cross functional applications, integrated applications and technical projects.Analyze and translate workflow and documentation requirements for clinical and/or business processes into efficient and effective application systems solutions through collaboration with members of interprofessional care teams, operational leaders, technical team members, and other relevant stakeholders. Plan, design, develop, validate, test, implement, evaluate, maintain, and provide on-going trouble-shooting and support of comprehensive information system components to meet needs and business requirements. Perform quality assurance and integrated testing of current and newly released vendor functionality to ensure system reliability.Coordinate projects across applications and develops application specific enhancements and reports in alignment with organizational priorities.Provide 24/7 support for applications within accountability.Experience:1-2 years Project Management Experience RequiredKnowledge of clinical system applications PreferredMinimum 2 years of related experience RequiredExperience with Epic Ambulatory and MyChart, including build configuration and implementation preferredAbility to analyze and translate clinical and/or business workflows and documentation requirements into efficient, effective application solutions preferredStrong experience using Microsoft Visio for workflow documentation and implementation planning preferredHybrid background in both clinical and technical domains strongly preferredEducation/Degree Required:High School DiplomaDegree Preferred: BachelorsCertificationsCertified - EPIC RequiredEpic Ambulatory preferredMyEpic MyChart preferredAcademy of Health Information Professionals (AHIP) PreferredPrimary Location:IT Building - Beach Blvd