Campus Behavioral Health Navigator

Job Posting Title:Campus Behavioral Health Navigator----Hiring Department:Department of Psychiatry----Position Open To:All Applicants----Weekly Scheduled Hours:40----FLSA Status:Exempt from FLSA----Earliest Start Date:Immediately----Position Duration:Expected to Continue Until Aug 31, 2027----Location:AUSTIN, TX----Job Details:General Notes Dell Medical School is seeking four Campus Behavioral Health Navigators. This position has an end date of 08/31/27 but may be renewable based upon availability of funding, work performance, and progress toward goals. JOB SUMMARYThe Campus Behavioral Health Navigator supports access to behavioral health services for students and families by coordinating school‑based and virtual care activities, facilitating tele behavioral health appointments, and navigating patients through intake, referral, and follow‑up processes. This role serves as the primary non‑clinical point of contact between the health system and participating schools, ensuring operational alignment, documentation accuracy, and compliance with HIPAA, program standards, and applicable school district policies. The Navigator works closely with behavioral health clinicians, care coordinators, program leadership, school administrators, and families to reduce barriers to care, support engagement in virtual behavioral health services (e.g., TCHATT), and promote continuity of care.ESSENTIAL JOB FUNCTIONS:Facilitates School‑Based Access to Virtual Behavioral Health Services Travels to schools within the designated service area to support student participation in virtual behavioral health appointments.Provides basic telehealth technology setup and troubleshooting in coordination with school staff.Facilitates guardian participation as required and coordinates student availability with school personnel.Ensures adherence to HIPAA, program requirements, and school district policies.Adjusts travel and on‑site support based on clinical volume and academic calendars.Serves as Primary Operational Liaison with Participating Schools Acts as the primary non‑clinical point of contact for schools hosting on‑site services.Coordinates scheduling and logistical needs with school administrators and support staff.Builds and maintains productive working relationships with participating schools.Communicates program workflows, requirements, and updates clearly and professionally.Supports Intake, Documentation, and Care Coordination Activities Gathers required demographic and consent documentation to establish patient charts in the electronic health record.Assists with intake workflows, referral coordination, and discharge support under established protocols.Supports families via phone, email, or other approved methods when assistance is needed with forms, access, or language barriers.Ensures timely, accurate documentation of protected health information in compliance with policies and regulations.Coordinates Scheduling and Appointment Management Assists with scheduling, rescheduling, and appointment confirmation for virtual behavioral health visits.Collaborates with care coordinators, supervisors, and clinicians to prevent scheduling conflicts.Communicates appointment details accurately to families and school partners.Escalates issues that may impact access or continuity of care.Provides Program and Outreach Support Provides cross‑coverage for related school‑based behavioral health initiatives (e.g., YAM) as assigned.Participates in school‑based outreach or engagement events as needed.Reinforces awareness of behavioral health resources and care pathways.Identifies Issues and Supports Continuous Improvement Reports concerns, barriers, or operational issues to supervisor in a timely mannerAssists in identifying solutions to non‑clinical issues affecting patient care or program deliveryParticipates in team meetings, training, and quality improvement activitiesOther Job Duties may apply as assignedMarginal or Periodic Functions: Assists with onboarding or informal training of new program staff or temporary coverage roles.Supports special projects related to school‑based or tele behavioral health services.Participates in continuing education or compliance training as required.Adheres to internal controls and reporting structure.Performs related duties as required.KNOWLEDGE/SKILLS/ABILITIESCustomer FocusUnderstanding of patient‑ and family‑centered care principles.Responds promptly and professionally to student, family, school, and clinician needs.Maintains a respectful, supportive presence during sensitive interactions.Interpersonal SavvyUnderstanding of trauma‑informed and developmentally appropriate communication.Awareness of school environments, family dynamics, and interdisciplinary healthcare teams.Maintains professionalism and composure across varied environments.ListeningFamiliarity with motivational and supportive communication techniquesAwareness of how stress, anxiety, or crisis may impact communicationAccurately captures concerns expressed by families, students, and school partnersPeer RelationshipsUnderstanding of interdisciplinary care team roles and workflowsCollaborates effectively with clinicians, care coordinators, supervisors, and school personnelMaintains positive working relationships across departments and partner organizationsOrganizingUnderstanding of scheduling workflows, referral processes, and documentation requirements.Familiarity with electronic health records and tracking tools.Manages multiple appointments, referrals, and follow‑ups across different school sites.Learning on the FlyWillingness to learn new program requirements, technologies, and workflows.Understanding that school‑based and telehealth environments may evolve.Incorporates feedback from supervisors and team members.Integrity and TrustKnowledge of HIPAA, confidentiality, and privacy standards in healthcare and school‑adjacent environments.Awareness of ethical boundaries in non‑clinical support roles.Escalates concerns appropriately a