Service Technician IV

Job Description:ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food services and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary. SUMMARYThe Service/Repair Technician 4 possesses advanced knowledge and has demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. A Service/Repair Technician 4 exhibits leadership behaviors and is responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/ or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support.ESSENTIAL DUTIES AND RESPONSIBILITIES FOR ALL TECHNICIAN LEVELSThese are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.Primary point of contact for key customer accounts, including service-related issues.Assists with on-boarding, training, and development of new Service/Repair TechniciansRoutinely plans, leads, and executes complex technical projects including installations and turnkeysDiagnose and repair software errors, failures, and malfunctions in electronic food equipment.Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans and leads more advanced installs as needed. Maintain, diagnose, and repair mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.Ability to interpret and follow schematic diagrams.Demonstrate advanced knowledge of sequence of operations for multiple operating modes.Knowledge of state specific and federal regulations related to combustion emissionsCompletes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment.Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.Promotes branch and organization financial objectives by providing quality customer experience and generating leads.Supports new product introduction.Maintains current organization, industry, and equipment knowledge.Responsible for assigned company assets including vehicle, tools, and inventory.Follows the company's safe driving and other applicable policies.Supervisory ResponsibilitiesThis position has no direct or indirect supervisory responsibilities. QUALIFICATIONSThe requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Required Education and Work ExperienceHigh school diploma or GED and 7+ years of food equipment service experience and/or 4+ years of HVACR service experienceDesired Education/Experience Associate’s degree or Vocational Certificate preferred.Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.Certificates and Licenses Position/Location dependent. Industry certification is highly desirable.Accredited Certified Technician (CFESA / NATE / Hobart)EPA CertificationJob —Specific Knowledge To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.Mechanical Aptitude – Demonstrates advanced knowledge of mechanical electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Skilled in use of various tools and equipment (e.g., basic hand tools, reading and following service manuals, gauges, meters, etc.)Customer Service - Utilizes various interpersonal styles, communication methods, and problem-solving skills to positively assist and influence customers.Safety at Work – Observe and practice all safety and security procedures. (PPE, safety training, etc.)COMPETENCIESTo perform the job successfully, an individual should demonstrate the following competencies.Technical and Analytical Skills Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures.Understanding basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads). Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.Quality Demonstrates accuracy and thoroughness.Looks for ways to improve and promote quality.Applies feedback to improve performance.Monitors own work to ensure quality.QuantityMeets productivity standards as set by Customer Facing Metrics (CFMs).Completes work