Sr. Product Operations Manager, Falcon Complete (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.About the Role: The Falcon Complete Product Operations (ProdOps) team partners across the business to ensure the ongoing effectiveness, capabilities and scalability of the Falcon Complete organization. ProdOps facilitates this by serving as the governing body responsible for evaluating and integrating new products and/or product features alongside evaluating and enhancing existing business functions and tools. ProdOps helps to drive efficiency and agility across the organization through process optimizations, automations and integrations to allow Falcon Complete to focus on the operational mission. A Sr. Product Operations Manager is focused on managing a dedicated product module. This consists of partnering and building relationships with associated Product Managers and teams, monitoring for any upcoming product changes and reviewing and integrating new said changes based on operational need. They will also focus on identifying technical gaps within the business and look to optimize and enhance those operational tools and processes. In addition to managing a product module and identifying technical gaps, they will also focus on technical and process-based documentation for the organization. A Sr. Product Operations Manager’s duties will generally vary based on the current business need.What You'll Do: Product & Feature IntegrationPartners with internal teams, including various product groups, engineering and more to enhance critical systems and functions and allow for further customization of systems to align with the evolving business needsWork with both internal and external teams across CrowdStrike to improve Falcon Complete's processes and operations through new product and feature integrationsPerform technical analysis of new product features and capabilities to determine effectiveness for FC integrationAssess technical feasibility, resource requirements, and potential impact on existing FC operations​Strategic Initiatives & CollaborationLead strategic initiatives, including reviewing active efforts and prioritizing requestsCollaborate with internal engineering groups to ensure FC capabilities meet operational and customer needsParticipate in roadmap prioritization sessions and review new requests for the FC BusinessPartner with internal teams to surface customer pain points and operational challengesDrive actionable change by translating customer feedback into product enhancements and operational optimizationsProject Leadership & Process OptimizationLead various projects (both large and small) encompassing technological integrations, process modifications/enhancements, automation/optimization efforts and moreContribute to or lead cross-functional initiatives as requiredAssist with managing Agile workflows including stand-up meetings, capacity planning, and retrospectivesDefine and track key metrics to measure operational effectiveness and integration successCreate and maintain comprehensive technical and process-based documentationEstablish governance frameworks and reporting mechanisms for product integrationsDevelop integration roadmaps and implementation strategies for features and productsDocument technical specifications and integration of new featuresCollaborate with engineering teams to ensure seamless integration with existing FC infrastructureMonitor and evaluate post-integration performance metrics to ensure successful adoptionWhat You'll Need: 5+ years of experience in a Product Operations, Product Management roleEffectively communicate with technical and non-technical personnel at all organizational levelsAbility to analyze business requirements, design and configure recommended solution, and communicate technical solutions to various audiencesIn-depth knowledge of CrowdStrike's modules and product offeringsDemonstrated leadership for driving risk and issue mitigation and resolutionBasic leadership, diplomatic, and motivational skills including the ability to lead up, across and down multiple business and technology organizationsStrong problem solving and technical skillsExperience with Agile methodology and project management practicesProficiency in data analysis and metrics definitionEducation:Bachelor’s Degree in appropriate field of study or equivalent work experience#LI-RC2#LI-RemoteThis role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.Benefits of Working at CrowdStrike:Market leader in compensation and equity awardsComprehensive physical and mental wellness programs Competitive vacation and holidays for recharge  Paid parental and adoption leavesProfessional development opportunities for all employees regardless of level or roleEmployee Networks, geographic neighborhood groups, and volunteer opportunities to build connectionsVibrant office culture with world class amenitiesGreat Place to Work Certified™ across the globeCrowdStrike is proud to be an equal opportunity employer. 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