Cloud Services Engineer 2

Become a part of our caring community The Cloud Services Engineer 2 provides technical expertise in the management and support of cloud-based platforms across public and hybrid cloud environments. This role is responsible for testing, analyzing, and supporting cloud infrastructure and services, including compute, storage, networking, and platform services within cloud providers.The Cloud Services Engineer 2 work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.Our Government Contract Requires US Citizenship for this Position.Location: Louisville, KY (Hybrid: 2 days in office per week)The Cloud Services Engineer 2 monitors cloud platform performance, availability, and cost efficiency across enterprise environments. This role identifies, diagnoses, and resolves technical issues related to cloud service failures, performance degradation, and system integrity. Begins to influence department strategy and makes decisions on moderately complex to complex issues regarding technical approaches for cloud solutions, often working with minimal direction.Additional responsibilities include but are not limited to:Collaborate with Level 2 Cloud and Infrastructure teams to gain expertise in cloud platforms, tools, and processes, identifying opportunities to expand Level 1 and Level 1.5 cloud support capabilities.Conduct Level 1 health checks during cloud service incidents and outages, ensuring timely detection, triage, and escalation of critical issues.Review and approve changes impacting cloud production environments, ensuring adherence to governance, security, and operational standards.Drive Level 1 and Level 1.5 participation in Problem Management to support root cause analysis and continuous service improvement.Support and enhance cloud observability (monitoring, logging, alerting) to improve Time to Detect (TTD) and Time to Resolve (TTR).Facilitate updates to cloud operational documentation, runbooks, and SOPs to ensure accuracy and scalability of support processes.Participate in cloud implementation and migration initiatives, partnering with cross-functional teams to deliver reliable and supportable cloud solutions.Review and approve operational activities within Level 1 and Level 1.5 cloud support domains.Contribute to cloud strategy, governance, cost optimization, and platform standardization efforts.Identify opportunities to leverage automation, Infrastructure as Code (IaC), and emerging cloud technologies to improve reliability and efficiency.Monitor and report on cloud utilization, performance metrics, cost management, and operational KPIs to leadership and stakeholders.Execute continuous improvement initiatives including automation, process optimization, and self-service capabilities.Use your skills to make an impact  Required QualificationsMust be a US CitizenBachelor’s Degree5 or more years of experience in Cloud Engineering, Systems Engineering, or Infrastructure OperationsExperience supporting public cloud platforms (e.g., AWS, Azure, Google Cloud)Experience with cloud services including compute, storage, networking, identity, and monitoringMust be passionate about contributing to an organization focused on continuously improving consumer experiencesPreferred QualificationsMaster’s Degree in a Technical FieldCloud certifications (e.g., AWS Certified Solutions Architect, Azure Administrator/Engineer, Google Cloud Engineer)Experience with Infrastructure as Code (Terraform, ARM/Bicep, CloudFormation)Experience with automation and scripting (PowerShell, Python)Experience with hybrid cloud and container platforms (Kubernetes, Docker)Additional InformationThis role has a hybrid remote workstyle which may require you to work approximately 2 days a week in the office depending on business needs.To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service must meet the following criteria:Minimum download speed of 25 Mbps and upload speed of 10 MbpsWired, wireless cable, or DSL connection is suggestedSatellite, cellular, and microwave connections require leadership approval Employees working from home in California, Illinois, Montana, or South Dakota will receive a bi-weekly internet stipend.Humana will provide employees with appropriate equipment needed to meet job expectations.Work must be performed in a dedicated space free from ongoing interruptions to protect member PHI / HIPAA information.Why Humana?  You'll experience the following perks as a full-time Humana employee: Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:Health benefits effective day 1Paid time off, holidays, volunteer time and jury duty payRecognition pay401(k) retirement savings plan with employer matchTuition assistanceScholarships for eligible dependentsParental and caregiver leaveEmployee charity matching programNetwork Resource Groups (NRGs)Career development opportunitiesInterview Format:         As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.Work-At-Home RequirementsTo ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.Satellite, cellular and microwave connection can be used only if approved by leadership.Employees who live and work