Systems Engineer

Become a part of our caring community The Systems Engineer 2 provides technical expertise in the management of enterprise infrastructure platforms, including server, storage, and compute environments across public and private cloud and on-premises ecosystems. This role is responsible for testing, analyzing, and supporting infrastructure systems such as virtual and physical servers, storage arrays, operating systems, and supporting platforms.The Systems Engineer 2 work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.Our Government Contract Requires US Citizenship for this Position.Location: Louisville, KY (Hybrid: 2 days in office per week)The Systems Engineer 2 monitors infrastructure performance across server, storage, and compute environments to ensure system stability, availability, and efficiency. This role identifies, diagnoses, and resolves technical issues related to infrastructure failures, capacity constraints, and system integrity. Begins to influence department strategy and makes decisions on moderately complex to complex issues regarding technical approach for project components, often working with minimal direction.Additional responsibilities include but are not limited to:Collaborate with Level 2 Infrastructure Operations teams (Server, Storage, Compute) to gain expertise in tools, platforms, and processes, identifying opportunities to expand Level 1 and Level 1.5 capabilities.Conduct Level 1 health checks during infrastructure incidents and outages, ensuring rapid detection, triage, and escalation of critical system issues.Review and approve changes impacting production infrastructure environments, ensuring compliance with operational standards and minimizing service disruption.Drive Level 1 and Level 1.5 engagement in Problem Management to support root cause analysis and continuous service improvement.Support and enhance monitoring and observability across infrastructure platforms to improve Time to Detect (TTD) and Time to Resolve (TTR).Facilitate updates to technical documentation, runbooks, and SOPs to ensure accurate and actionable guidance for ongoing operations and future scalability.Participate in infrastructure implementation and upgrade projects, partnering with cross-functional teams to deploy scalable and supportable solutions.Review and approve operational changes within Level 1 and Level 1.5 support domains.Contribute to operational strategy, platform standardization, and long-term infrastructure planning.Identify opportunities to leverage emerging technologies (cloud services, automation, virtualization, AI-driven operations) to improve efficiency and reliability.Monitor and report on infrastructure performance metrics, capacity trends, and operational KPIs to leadership and stakeholders.Execute continuous improvement initiatives, including automation, process optimization, and tooling enhancements.Use your skills to make an impact  Required QualificationsBachelor’s Degree5 or more years of experience in Infrastructure Engineering or Systems AdministrationExperience managing and supporting enterprise server, storage, and compute environments (on-prem and/or cloud)Experience with infrastructure platforms such as virtualization (e.g., VMware, Hyper-V), operating systems (Windows/Linux), storage systems, and compute resourcesMust be passionate about contributing to an organization focused on continuously improving consumer experiencesPreferred QualificationsRelevant certifications (e.g., VMware VCP, Microsoft, AWS/Azure, Storage certifications)Experience with automation (PowerShell, Python, Ansible, Terraform)Exposure to cloud infrastructure and hybrid environmentsAdditional InformationThis role has a hybrid remote workstyle which may require you to work approximately 2 days a week in the office depending on business needs.Why Humana?  You'll experience the following perks as a full-time Humana employee: Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:Health benefits effective day 1Paid time off, holidays, volunteer time and jury duty payRecognition pay401(k) retirement savings plan with employer matchTuition assistanceScholarships for eligible dependentsParental and caregiver leaveEmployee charity matching programNetwork Resource Groups (NRGs)Career development opportunitiesInterview Format:         As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.Work-At-Home RequirementsTo ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.Satellite, cellular and microwave connection can be used only if approved by leadership.Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.#LI-Remote​Social Security TaskHumana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an