Director, Deal Desk

Ready to be a Titan?ServiceTitan is on a mission to power the trades. Our platform enables home and commercial service businesses to operate more efficiently, grow revenue, and deliver exceptional customer experiences. As the leading software platform in our category, we are building the operating system for the trades—and we are still in the early innings of that journey.The RoleWe are seeking a Director of Deal Desk to lead and scale the Deal Desk function at ServiceTitan.This role operates at the center of our go-to-market organization, partnering closely with Sales, Finance, Legal, Pricing and Packaging, and Revenue Operations to structure, optimize, and execute complex commercial agreements. The Director will play a critical role in accelerating deal velocity while ensuring alignment with pricing strategy, margin targets, and revenue recognition requirements.This is a highly visible leadership position that requires strong business judgment, cross-functional influence, and operational rigor. The ideal candidate will bring both strategic perspective and hands-on execution, with a focus on building scalable processes across the quote-to-cash and order management lifecycle.What you'll do: Deal Strategy & ExecutionPartner with Sales leadership on complex, high-value, and non-standard transactionsStructure agreements that balance customer value with long-term company economicsServe as a key escalation point for pricing, discounting, and contractual considerationsPricing, Discounting & GovernanceDevelop and enforce pricing and discounting frameworks aligned to company objectivesEstablish clear approval guidelines and governance modelsEnsure consistency, transparency, and compliance across all deal structuresOrder Management & Quote-to-Cash ExcellenceEnsure seamless translation of closed deals into orders, billing, and revenue recognitionPartner closely with Accounting to uphold ASC 606 compliance and revenue integrityLead enhancements to order management processes and systemsDrive alignment across CPQ, CRM, and downstream financial platformsCross-Functional LeadershipAct as a strategic partner to Sales, Finance, Legal, Revenue Operations, Pricing and Packaging, Corporate Engineering, and Product teamsFacilitate efficient and well-informed decision-making across stakeholdersPartner closely with the Chief Accounting Officer on risk management, compliance, and scalabilityOperational EffectivenessDesign and implement processes that improve deal velocity while maintaining controlIdentify inefficiencies and drive continuous improvement across the deal lifecycleLeverage data and analytics to inform pricing strategy, discount trends, and deal performanceTeam LeadershipBuild, develop, and lead a high-performing Deal Desk teamEstablish clear performance expectations, KPIs, and career development pathsFoster a culture of accountability, collaboration, and operational excellenceWhat you'll bring:10+ years of experience in Deal Desk, Revenue Operations, Finance, or Sales Operations within a high-growth SaaS environmentDemonstrated success supporting complex, multi-element SaaS transactionsStrong expertise in order management and quote-to-cash processesDeep understanding of pricing strategy, discounting, and contract structuring Solid knowledge of revenue recognition principles (ASC 606)Experience partnering closely with Accounting and CAO organizationsHands-on experience with CPQ (Salesforce CPQ preferred), CRM, and billing systemsStrong financial acumen with the ability to assess deal-level impact on company performanceProven ability to influence senior stakeholders and drive cross-functional alignmentNice to HavesExperience in vertical SaaS and/or SMB and mid-market segmentsBackground in Accounting, Finance, Consulting, or Investment BankingExperience building or scaling Deal Desk functions in a high-growth environmentBe Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology:We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply.