Clinical Administrator

Case coordination Support the clinical team with administration of cases including but not limited to creation, distribution and follow up of case progress and  status reports. Monitor administrative accuracy of new cases, including but not limited to creation, distribution and follow up on data quality reports.  Assist with the processing of invoices relating to clinical interventions and ensure that invoices and services / sessions invoiced for are aligned to the clinical data in the LYRA systems  Support Case Manager and  affiliate inquiries and trouble shooting as needed Create and maintain document files. Support network capacity by amongst others monitoring and outreach regarding  affiliate capacity and availability  General Administration  Effective collaboration with internal and external stakeholders to ensure accurate case documentation and efficient internal processes. Continued engagement with the various clinical teams and LYRA affiliates to ensure that cases are effectively managed. Background / Experience Suitable qualification and or experience in administration or business or similar – a formal degree is desirable but not formally required.  Financial work experience and/or qualifications is required for the role. Several years of administrative work experience at a high level of complexity.  Experience within a client administration or EAP environment is a distinct advantage.  Experience of working in a diverse and international environment will equally be considered favourably. Technical / Industry Specific Excellent administrative skills Excellent English speaking and writing abilities. French language skills are an asset. High level of computer literacy, numeracy, and basic understanding of book-keeping  Strong time management skills to deal with multiple demands under time pressure. Solid experience in working with complex spreadsheets and ability to adapt quickly to various systems. Excellent telephone and email manner Personal Competencies Professional and quality orientated approach to work  Ability to retain and protect confidential materials. Enthusiastic and dynamic Strong customer focus Excellent problem-solving skills Can develop and sustain mature working relationships.  Excellent cross-cultural awareness and sensitivity Able to work independently and as part of a team. Ability to effectively negotiate between different parties to achieve the best possible outcomes for the business. Open to change and ability to work with ambiguity. Aware of impact of own actions on workload of others and the business (self responsibility) A keen sense of ownership and responsibility for the quality of work produced. Assertive Ability to function effectively under pressure.  Ability to do multi-tasking in terms of set standards.