Senior Manager, Patient Engagement Liaison - West

At Genmab, we are dedicated to building extra[not]ordinary® futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines® that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals’ unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees.Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so.Does this inspire you and feel like a fit? Then we would love to have you join us!Job DescriptionThe RoleGenmab is seeking a compassionate, highly motivated Senior Manager, Patient Engagement Liaison to join our growing Patient Services team. In this role, you will support and guide patients, care partners, and clinical practice teams throughout each patient’s treatment journey.As a key point of contact, you will provide education, resources, and personalized support to help optimize the overall patient experience. This is a unique opportunity to play a meaningful role in transforming cancer care while working alongside a collaborative, mission-driven team.About Genmab Patient ServicesGenmab Patient Services is at the cornerstone of our commitment to patients. We are building innovative partnerships and solutions to deliver transformative support programs aligned with our groundbreaking oncology portfolio.Our team provides omnichannel support and patient access services, leveraging technology, workforce excellence, and strong engagement to improve the delivery of life-changing medications.This role is for our West territory, which encompasses the following states:Alaska, Washington, Oregon, California, Nevada, Idaho, Montana, Wyoming, Utah, Arizona, Colorado, New Mexico, North Dakota, South Dakota, Nebraska, Kansas, Oklahoma, Texas, and HawaiiResponsibilitiesAssess and tailor support based on individual patient needs, including disease state, demographics, and treatment stageCommunicate effectively with patients and care partners, meeting them where they are in their treatment journeyCoordinate across multiple stakeholders, including:Care partners and clinical practice staffInternal teams such as Patient Access Specialists and Field Reimbursement Managers  Track and document patient journeys in CRM systems, including needs, sites of care, and dosing schedulesConduct timely follow-ups with patients and care partnersDevelop and maintain deep knowledge of Genmab products and associated disease statesEducate patients and care partners with accurate, up-to-date clinical informationComplete and maintain required Adverse Event and Pharmacovigilance trainingRequirementsBachelor of Science in Nursing (BSN) required; Master’s degree (Science, Business, or Public Health) preferredMinimum 6+ years of clinical oncology experienceNurse navigation and/or OCN certification preferredPharmaceutical or patient support program experience preferred, including:CRM systems and virtual telephonyMotivational interviewingPatient/nurse support program deliveryProven experience in patient interaction and delivering exceptional patient experiencesSkills & CompetenciesStrong communication, interpersonal, and listening skillsAbility to explain complex clinical information clearly and empatheticallyCritical thinking and problem-solving in a healthcare environmentDemonstrated leadership and ability to influence across stakeholdersHigh level of organization and time managementCompassion and emotional intelligence, especially when working with late-stage patients and their care partnersAdditional RequirementsAbility to travel domestically up to 40%, including overnight travelAbility to work in both remote and office-based environmentsFor US based candidates, the proposed salary band for this position is as follows:$144,400.00---$216,600.00The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Also, certain positions are eligible for additional forms of compensation, such as discretionary bonuses and long-term incentives. When you join Genmab, you’re joining a culture that supports your physical, financial, social, and emotional wellness. Within the first year, regular full-time U.S. employees are eligible for:401(k) Plan: 100% match on the first 6% of contributionsHealth Benefits: Two medical plan options (including HDHP with HSA), dental, and vision insuranceVoluntary Plans: Critical illness, accident, and hospital indemnity insuranceTime Off: Paid vacation, sick leave, holidays, and 12 weeks of discretionary paid parental leaveSupport Resources: Access to child and adult backup care, family support programs, financial wellness tools, and emotional well-being supportAdditional Perks: Commuter benefits, tuition reimbursement, and a Lifestyle Spending Account for wellness and personal expenses About YouYou are genuinely passionate about our purposeYou bring precision and excellence to all that you doYou believe in our rooted-in-science approach to problem-solvingYou are a generous collaborator who can work in teams with a broad spectrum of backgroundsYou take pride in enabling the best work of others on the teamYou can grapple with the unknown and be innovativeYou have experience working in a fast-growing, dynamic company (or a strong desire to)You work hard and are not afraid to have a little fun while you do so!LocationsGenmab maximizes the efficiency of an agile working environment, when possible, for the betterment of employee work-life balance. Our offices are crafted as open, community-based spaces that work to