Patient Coordinator/Front Office Coordinator, Penn Dental Family Practice

University OverviewThe University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.Posted Job TitlePatient Coordinator/Front Office Coordinator, Penn Dental Family PracticeJob Profile TitlePatient CoordinatorJob Description SummaryPenn Dental Medicine’s Family Practice (PDFP) is interested in hiring the best and the brightest patient coordinator looking to broaden their skill sets and gain valuable experience in the art and science of the dental field. As a member of the PDFP family, individuals are provided the opportunity to work alongside a diverse team whose mission is to provide quality dental care which exceeds patient expectations. Ideal candidates must:1. Be ready to have a voice on a highly collaborative team2. Stay thirsty and always seek to learn and improve upon patient service and clinical practice3. SMILE…because WE make people smile! Penn Dental Family Practice is comprised of over 35 doctors, 18 dental hygienists, 26 dental assistants, 18 staff AND GROWING! Together, the team works collaboratively to provide multi-specialty care utilizing leading techniques in patient care.Job DescriptionPROFESSIONAL ATTRIBUTESPOSITIVE ENERGY AND ENTHUSIASM, with a strong commitment to exceeding patient and team expectationsFLEXIBILITY AND OPENNESS to work as a team in a variety of roles, assignments and dutiesTEAM PLAYER a strong desire to be an active, long-term participant in the growth and success of the practiceABILITY TO ADAPT AND LEARN QUICKLY, make an immediate, sustainable impact, and provide value-added service to patients and teamSTRONG COMMUNICATION AND INTERPERSONAL SKILLS, displaying the ability to connect and build relationships with team members/peers and patientsCONFIDENCE IN PROFESSIONAL APTITUDE and ability to effectively convey skills, knowledge and qualifications to patientsDESIRED EXPERIENCE & POSITION EXPECTATIONSA High School Diploma or GED and 2 years to 3 years of experience or equivalent combination of education and experience is required.Proficiency with Axium strongly preferred.Excellent interpersonal skills; ability to interact with all levels as well as a diverse population; excellent organizational and detail oriented skillsComputer proficiency requiredPrevious experience working in healthcare environment strongly preferred.Our ideal candidate will assist the Penn Dental Family Practice in providing patient-focused experiences supporting the delivery of high-quality care.PATIENT EXPERIENCE:Professionally greet & assist patients by scheduling appointments, providing explanation and translating information concerning dental clinic, charges, policies, & procedures.Consistently demonstrate concern and courtesy for colleagues and patients, following up with individuals to ensure satisfaction with the level of service expected.Educate and motivate patients by giving oral hygiene and plaque control instructions, presents and explains treatment plants to patients, demonstrates effective communication to bridge the gap between a pending treatment plan and a completed treatment plan, provides postoperative instructions and schedules and subsequent visits.PATIENT RESPONSIBILITIES:Accurately gather patient demographics, insurance and/or financial information to establish patient's account, financial & billing data. Handle all insurance verification as well as pre- and post-appointment activity. Verify & maintain the accuracy of patient records including demographics, insurance, financial & guarantor data. Provide coverage and support as needed for the practice.Checking in/checking out, patient registration, appointment scheduling, and referrals/pre-authorizations.Review appointment book for accuracy & completion of dental procedures including appointment book controls for maintaining productive & efficient patient flow.Respond to routine treatment & billing questions.Reconcile daily cash receipts. Collect co-pays and explain PDFP polices regarding co-pays required at the time of service.Accurately create schedules with the faculty practices meeting targeted daily goals.OPERATIONSFlexibility in scheduling is required for all positionsMaintain patient confidence and protects operations by keeping information confidential.Protect patients and employees by adhering to infection-control policies and protocols.Conserves dental resources by using equipment and supplies as needed to accomplish job results; monitors inventory; maintains proper usage and operations of equipment.Technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.Contribute to team effort by accomplishing and suppor