IT Operations Support Coordinator

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions.Students at all University of Arkansas institutions will view open positions and apply within Workday by searching for “Find Jobs for Students.”University of Arkansas, Fayetteville students will view open positions and apply within Workday by searching for “Find Student Jobs at UAF.”All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.Closing Date:06/19/2026Type of Position:IT SupportWorkstudy Position:NoJob Type:RegularWork Shift:Day Shift (United States of America)Sponsorship Available:NoInstitution Name: University of Arkansas, FayettevilleFounded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have applied.For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.Department:IT OperationsDepartment's Website:https://studentaffairs.uark.edu/Summary of Job Duties:The IT Operations Support Coordinator provides day-to-day IT support for staff and residents. This role manages a team of student desktop support technicians, ensuring timely resolution of support tickets, quality customer service, and consistent communication with end users. This role also assists with the division’s IT lifecycle planning, including equipment audits and replacement schedules.Major responsibilities include coordinating IT projects for desktop support staff, collaborating with external vendors and campus partners, and serving as the primary point of contact for departmental IT needs and escalate issues when necessary. The Coordinator builds strong working relationships with staff and residents to better understand their technology requirements and ensure positive support experience.This position is governed by state and federal laws and agency/institution policy.Regular, reliable, and non-disruptive attendance is an essential job function of this job, as is the ability to create and maintain collegial, harmonious working relationships with others.Qualifications:Minimum QualificationsThe formal education equivalent of a bachelor's degree in computer science, computer applications, information systems, or a related field from an accredited institution of higher educationAt least two years of experience in computer supportORAt least four years of experience in computer supportPreferred QualificationsExperience with configuration management software including remote imaging, software deployment, and patch management from Microsoft and DellExperience managing a preventative maintenance and lifecycle replacement program for IT equipmentExperience working in a formal IT service management (ITSM) environment (e.g. ticketing systems, SLAs, incident/request workflows)Experience supervising, mentoring, or training student employees or part-time technical staffExperience troubleshooting and resolving software, hardware, and network issuesExperience with asset managementKnowledge, Skills & AbilitiesKnowledge of the limitations, use, and management of desktop computer hardware and softwareAbility to maintain a high level of customer service while adhering to departmental and university standard operating proceduresAbility to quickly analyze computer and network problems or errors and devise corrective measuresAbility to create and maintain complete and up-to-date documentation regarding the various systems and procedures used within the departmentAbility to use project management principles to complete work assignmentsAbility to supervise paraprofessional staff and lead othersAbility to use resources appropriatelyAbility to use clear and proactive verbal and written communicationAdditional Information:Salary Information:$56,123 (Commensurate with education and experience)Required Documents to Apply:Cover Letter/Letter of Application, List of three Professional Refer