Patient Accounts Specialist Senior

Department:37811 Wake Forest Baptist Medical Center - Pre Transplant: KidneyStatus: Full timeBenefits Eligible:YesHours Per Week:40Schedule Details/Additional Information:Monday to FridayPay Range$20.80 - $31.20Job DescriptionEducation & ExperienceHigh school diploma or GED requiredMinimum of 4 years of clerical experience, including at least 3 years in a credit/collections environmentPrior supervisory experience preferredExperience within the supported department preferredLicensure/CertificationMust meet Business Office performance standards within six months of hireKey ResponsibilitiesSupport department operations by supervising and prioritizing staff work in the absence of the department leaderRepresent the department and attend meetings on behalf of leadership as neededComplete high-priority assignments and projects with accuracy and timelinessPrepare reports and manage required documentationMaintain working knowledge of all team functions to provide coverage when neededProvide onboarding, training, and ongoing support to team members; offer feedback to leadershipRespond to internal inquiries across the Medical CenterPerform complex clerical and collections-related duties, including handling patient accountsParticipate in team meetings and contribute to information sharingAssist with special projects and department initiativesSupport resolution of escalated patient concerns and complaintsOrganize workload effectively to meet deadlines and performance expectationsMaintain established Business Office standardsPerform other related duties as assignedSkills & QualificationsStrong interpersonal and communication skills with a professional, customer-focused approachProficiency with Microsoft Office (Word, Excel) and IDX systemsAbility to guide and support less experienced team membersTyping speed of at least 35 words per minuteWork EnvironmentOffice setting that is clean, well-lit, and comfortablePhysical RequirementsPrimarily sedentary work with occasional standing, walking, bending, and reachingRequires manual dexterity, communication, and visual focusMay involve lifting up to 20 lbs occasionallyOur Commitment to You:Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:CompensationBase compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or trainingPremium pay such as shift, on call, and more based on a teammate's jobIncentive pay for select positionsOpportunity for annual increases based on performanceBenefits and morePaid Time Off programsHealth and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term DisabilityFlexible Spending Accounts for eligible health care and dependent care expensesFamily benefits such as adoption assistance and paid parental leaveDefined contribution retirement plans with employer match and other financial wellness programsEducational Assistance ProgramNote: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.