SAP Procurement Senior Customer Success Partner

Job TitleSAP Procurement Senior Customer Success Partner – Midwest LocationSAP office, USA – (Midwest Region preferred) Responsibilities Act as a trusted advisor, maximizing customer lifetime value by delivering solution area expertise to customer executives and their line of business while accelerating near‑term value delivery via the rapid adoption and consumption of solutions. Develop and implement account strategies and implementation plans for feature and nurture customers that further expand customer external labor programs and identify new business opportunities within assigned accounts. Build deep executive relationships and earn trusted advisor status with customers. Increase spend under management. Ensure rapid adoption and enablement of solutions that drive value for the customer. Expand business process automation across the specific line of business applications. Increase the customer’s usage aligned with their contracted cloud applications up to and beyond the entitlements that they have. Identify new opportunities for customers to leverage new or expanded SAP solutions. Mitigate churn and manage renewals of SAP solutions/services. Identify sales leads and support sales in expansion and upsell efforts. Manage through crisis and de‑escalate customer situations. Drive renewals, expansions, and up‑sells of subscription license‑based solutions. Drive renewals, expansions, and up‑sells of subscription license‑based solutions. Qualifications Strong executive presence and relationship‑building skills. Deep knowledge of business models, strategies, and line of business processes. Proven ability to handle difficult customer situations and discuss complex issues with customer executives. Experience with cloud software solutions and delivery models. Expert level buying‑center/Lines of Business domain expertise. Ability to apply risk‑mitigation strategies to customer situations. Knowledge of SAP solutions portfolio and the business processes they enable. Some technical understanding for assigned solution area to address technical issues with customers. Bachelor’s degree or equivalent required. Experience in business software. Knowledge of SAAS and IAAS processes. Strong program‑management and governance skills. Relationship‑driven mindset with excellent verbal and non‑verbal communication skills. Experience driving renewals, expansions, and up‑sells of subscription or perpetual license‑based solutions. Team CollaborationYou will coordinate with SAP Procurement, Supply Chain, and External Workforce Experts, and work closely with SAP MU leadership, account teams, industry teams, and solution‑management organization. Skills Professional Skills Business Acumen Complex Problem Solving Effective Communication Customer Orientation Tech Industry & SAP General Skills Key Performance Indicators (KPIs) Software-as-a-Service Technology Innovation SAP Cloud Suite Portfolio RISE and GROW with SAP Customer Value Journey Alignment Account Governance Customer Success Management Customer Retention Relationship Building Overcoming Objections Compensation and BenefitsCompensation Range Transparency – SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 121,000–261,800 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case, which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference SAP North America Benefits for a summary of benefits and eligibility requirements. Equal Employment OpportunityQualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexua