Logistics Specialist

Logistics Specialist Contract- Hire Pay Rate: $18.00 – $18.50/hour Shift Details Hours of operation are between 5:30 AM and 7:00 PM, Monday through Saturday, with one day off per week. Primary shift will be 10:30 AM to close (approximately 6:30 PM – 7:00 PM). Candidates must have open availability to meet business needs Summary We are hiring a Logistics Specialist to support a fast-paced transportation and delivery operation in Suffolk, VA. This role is responsible for coordinating logistics activities including order entry, routing, dispatching, and real-time delivery tracking. The ideal candidate will have prior routing experience, strong attention to detail, and the ability to manage multiple priorities while delivering excellent customer service. This position works closely with customers, drivers, and internal teams to ensure timely and accurate deliveries for a dedicated client. Key Responsibilities Assist customers and business partners via phone and emailHandle customer concerns in a calm and professional mannerDiagnose, assess, and resolve logistics and delivery issuesMonitor delivery routes and driver performance to ensure on-time servicePrepare documentation for daily routes including PODs and manifestsProcess order changes, updates, and cancellationsCheck in drivers and trucks upon return from deliveriesVerify returned products for proper disposition including haul away, return to vendor, or rescheduleMaintain and update customer profiles and enter load information into internal systemsCommunicate with account managers regarding load issues and resolution stepsProvide real-time updates on pickups and deliveries, ensuring loads arrive on time and in good conditionTake check calls from drivers and confirm delivery timelinesValidate load data prior to completion for accurate reporting and billingInvestigate and document overages, shortages, and damagesSchedule and reschedule delivery appointments based on customer and operational needsProvide clear routing instructions and directions to drivers Required Qualifications 1+ year of logistics or transportation experienceRouting experience is requiredGeneral knowledge of the transportation industryStrong customer service and problem-solving skillsAbility to multitask and stay highly organized in a fast-paced environmentAbility to work under pressure and meet deadlines This is a great opportunity for someone looking to grow within logistics and transportation while gaining hands-on experience in routing, dispatch, and operations coordination. Category Code: JN014