Retail Operations Manager (North Indiana Market)

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. At Regions, the Retail Operations Manager (ROM) performs an independent quality assurance role in support of risk and operational controls in an average of 25+ branches. ROMs assess risk knowledge and performance via the branch visit process and partner with central groups to provide oversight, support, coaching, and training for the geographies. Primary Responsibilities Assists branches with complex operational and service issuesReviews branch processes and proceduresInspects branches via the branch visit process to check for compliance with control, risk, and security proceduresCoaches and provides guidance to branch associates to address any operational knowledge gapsServes as liaison to central support units and business group partnersWorks with the Branch Resolution Team, when needed, to ensure timely responses to complaintsDelivers Branch Manager risk management onboarding and trainingMeets monthly with Consumer Banking Managers to discuss Branch Risk and Control Assessment findings and issuesOften meets less clearly defined demands and may influence junior colleaguesMay act as a mentor junior staff This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. Requirements High School Diploma or GEDTwo (2) years of experience in managing a teamFive (5) years of branch operational experienceAbility to travel frequently Skills and Competencies Good organizational and time management skillsGood Problem-solving skills capabilitiesGood verbal and written communication skillsKnowledgeable of branch processes, policies, and proceduresProficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)Strong work ethic and self-motivation Additional Job Description The Retail Operations Manager position goes beyond reviewing, inspecting operational work in branches, and reacting to issues as they arise. The position will require identifying operational and systematic risks early, investing in strong leaders who can operate independently to create operational excellence, and putting solutions in place so problems do not reoccur. Success in this role is about building a branch network that understands how to solve issues and performs at the highest standards of operational soundness consistently. This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience. Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Job Range Target: Minimum: $70,527.05 USD50th Percentile: $93,540.00 USD Incentive Pay Plans: This job is not incentive eligible. Location:Fishers, Indiana Equal Opportunity Employer/including Disabled/Veterans Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.