Technical/Operations Manager Jobs

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. We are seeking a Technical Lead / Operations Manager to support DSCA IT Operations. This role is responsible for leading day-to-day IT operations, overseeing operational support activities, ensuring service reliability, and providing technical leadership across infrastructure, incident response, reporting, and process improvement efforts. The ideal candidate is a highly detail-oriented leader with strong operational judgment, deep technical experience, and the ability to respond rapidly to maintenance events, outages, and other operational issues, including after-hours support. Responsibilities Lead and manage IT operations activities in support of DSCA mission requirements.Provide technical leadership for operations, maintenance, incident management, and service restoration.Oversee operational performance, system availability, and adherence to service delivery standards.Coordinate and respond quickly to maintenance events, service interruptions, outages, and operational emergencies.Participate in an on-call support rotation and provide after-hours support as required.Use a Government-issued phone to maintain responsiveness during operational events and on-call periods.Develop, review, and improve reports, standard operating procedures, and operational documentation.Ensure SOPs, work instructions, and reporting artifacts are accurate, complete, and consistently maintained.Track operational issues, trends, risks, and corrective actions; communicate status to stakeholders and leadership.Support continuous process improvement initiatives to enhance operational efficiency and service quality.Collaborate with technical teams, customers, and leadership to resolve complex operational and technical issues.Ensure compliance with security, operational, and contractual requirements. Qualifications Active Secret ClearanceCompTIA Security+ certification or equivalent DoD 8570/8140-compliant certification as required3+ years of experience leading IT Operations10+ years of overall technical experienceDemonstrated ability to respond rapidly to maintenance events and outages, including after-hours and on-call supportStrong attention to detail, especially in the creation, review, and maintenance of reports and SOPsExperience managing operational support in a mission-critical environmentStrong written and verbal communication skillsAbility to coordinate across multiple technical teams and stakeholders Preferred Qualifications Experience supporting DoD or other federal IT operations environmentsFamiliarity with IT service management, incident response, change management, and operational reportingExperience leading teams in high-availability or mission-critical support environmentsKnowledge of infrastructure operations, systems administration, network operations, and cybersecurity best practicesExperience developing operational metrics, dashboards, and performance reports Core Competencies Operational leadershipIncident and outage managementTechnical troubleshootingProcess improvementDocumentation and SOP developmentAttention to detailCustomer support and stakeholder communicationTeam coordination and accountability Work Requirements Must be available for after-hours support, emergency response, and on-call duty.Must be able to respond quickly during scheduled maintenance events and unplanned outages.Must maintain clearance and certification requirements throughout employment.Will be issued a Government phone for operational responsiveness. Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $100,000.00/Yr. - USD $140,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and th