AV Technician - Junior

The AV Technician - Junior supports SEC ISS customer service delivery by ensuring AV/VTC services are operational, reliable, and ready for mission use across conference rooms, auditoriums, and multipurpose spaces. This role maintains front-end AV/VTC components, supports SEC cloud conferencing platforms and collaboration tools defined within contract/PWS scope (including Webex and Teams where implemented), and provides direct user assistance for meetings and collaboration sessions. The technician also supports major events and commission activities with live audio/video production, streaming, and post-production editing aligned to SEC quality standards. Work is performed within established SOPs and contract/PWS ticket-driven service processes to sustain service levels and user productivity. PRIMARY RESPONSIBILITIES AV/VTC Operations and Room Readiness - Provide day-to-day front-end support for AV/VTC systems in meeting rooms, auditoriums, and multipurpose spaces. - Proactively verify readiness of room technology, including displays, microphones, conference phones, cameras, and control interfaces. - Maintain functionality of supported conferencing environments (including Webex and contract/PWS-directed Teams implementations) and escalate issues per SOP. - Troubleshoot AV/VTC incidents quickly to minimize user disruption and restore service. User Support and Service Delivery - Field and resolve end-user questions on AV/VTC equipment and collaboration tools, including Cisco Webex and contract/PWS-directed Microsoft Teams support. - Deliver on-site support for scheduled meetings, briefings, and high-visibility sessions. - Document issues, actions, and resolutions in the SEC ticketing workflow in accordance with ISS service-delivery practices. - Communicate clearly with users and stakeholders on issue status, workarounds, and resolution timelines. Event Execution and Media Production - Perform event scheduling coordination, technical setup, and pre-event checks for AV/VTC-supported events. - Support live video/audio directing for town halls, commission meetings, and other major SEC events. - Manage live streaming/webcast support and facilitate coordination for captioning/sign-language services when required. - Conduct post-production editing of recorded events and office/division content to meet SEC quality expectations. Equipment Lifecycle and Maintenance - Install, upgrade, refresh, repair, and retire AV equipment across supported SEC spaces. - Perform minor hardware repairs and routine cleaning to keep AV assets in reliable operating condition. - Track recurring issues and support preventive maintenance activities to reduce repeat incidents. - Coordinate with internal teams and vendors for replacements, advanced repairs, and service continuity. REQUIRED QUALIFICATIONS -This position is restricted to U.S. citizens only. Applicants must not hold dual citizenship with any other country to be eligible for work under this contract.-Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering). In lieu of degree, additional experience may be required.-Ability to obtain and maintain SEC Public Trust.-This position is restricted to U.S. citizens only. Applicants must not hold dual citizenship with any other country to be eligible for work under this contract.-High school diploma. In lieu of degree, additional experience may be required.-Ability to obtain and maintain SEC Public Trust.- 2+ years of experience providing front-end AV/VTC support, including managing, deploying, and troubleshooting AV/VTC equipment. - Experience supporting AV/VTC operations in conference rooms, auditoriums, and multipurpose spaces. - Experience performing event setup, live broadcast support, and post-production editing. - Matrix-required baseline: AV/VTC system operation, including managing, deploying, and troubleshooting front-end AV/VTC equipment. - Matrix-required baseline: Skills and knowledge capable of operating AV/VTC systems across meeting rooms, auditoriums, and multipurpose spaces. - Matrix-required baseline: End-user support for AV/VTC equipment and collaboration tool usage, including Webex. - Matrix-required baseline: Event setup support, live broadcast production, post-production editing, and minor AV equipment repair/cleaning. - Cisco Webex and Microsoft Teams support where implemented. -Conference room AV components (displays, microphones, cameras, conference phones) and room-readiness verification. - Ticket-based service documentation and escalation in SEC ISS workflows. - Live streaming/webcast support for SEC events. PREFERRED QUALIFICATIONS - Experience supporting AV/VTC services in a federal enterprise environment. - Experience supporting high-visibility executive events, including open/closed commission-style meetings. - Familiarity with ServiceNow-based incident/request workflows and SLA-driven service delivery in contract/PWS environments. - Preferred familiarity with Microsoft Teams Rooms and Cisco conference room kits. - AVIXA CTS or similar AV industry certification. - AVIXA CTS certification. - ITIL 4 Foundation certification. - Microsoft Teams Rooms or Cisco Webex administration certification. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.Original Posting:June 11, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.Pay Range:Pay Range $48,100.00 - $86,950.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensati