Customer Experience & Market Insights Consultant

Career Area:Product SupportJob Description:Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.As a Customer Experience & Market Insights Consultant, you will help bring the voice of the customer (VOC) into decisions across Caterpillar's solutions, products, services, and digital offerings. This is an opportunity to partner across teams, turn research into action, and influence initiatives that improve customer experience and drive business impact.Role Summary:This individual contributor role executes customer experience (CX) and market insights projects that shape CSCR (Customer Solutions Core Regions) business decisions for solutions, technology, products, services, and digital offerings. The role plays an important part in bringing the voice of the customer into decision-making and helping the business identify opportunities for growth through clear, actionable insights.What You Will Do (Job Duties):Execute Customer Research & Market Insights ProjectsTranslate business needs into clear research objectives and structured approachesAnalyze VOC, interviews, surveys, and internal and external data sources to answer business questions and develop insightsSynthesize qualitative and quantitative data into meaningful insightsDevelop recommendations that inform strategy and support business decisionsCreate clear, executive-ready presentations and deliverablesDrive AlignmentPartner closely with teams across solutions, products, services, digital, and marketing teams in analyzing data and developing insightsInfluence stakeholders and help drive alignment around customer-informed actionsManage PrioritiesMaintain a projects and priorities execution roadmap aligned with CSCR strategic objectivesHelp ensure efforts are focused on the highest-value business opportunitiesScale Insights DeliveryStandardize intake, research, and reporting processes to improve efficiency and consistencyContribute to scalable approaches that strengthen the delivery of CX insights across the organizationLeverage AI to automate / simplify workWhat You Will Have (Core Skills):Customer Focus: Strong customer focus with the ability to anticipate needs, build trusted relationships, and deliver solutions that improve satisfaction and business outcomes.Service Excellence: Demonstrated commitment to service excellence, including the ability to proactively address issues, resolve complex challenges, and create positive customer experiences.Consulting: Working knowledge of consulting skills, with the ability to scope projects, clarify objectives, communicate progress, and deliver high-quality work.Effective Communications: Effective communication skills, including the ability to present ideas clearly, write polished reports, adapt messaging for different audiences, and use feedback to strengthen outcomes.Influencing: Ability to influence stakeholders by building credibility, communicating recommendations with clarity, and supporting decisions with sound rationale.Problem Solving: Strong problem-solving skills with the ability to assess issues, evaluate options, and recommend practical solutions based on facts and data.Relationship Management: Relationship management skills that support strong partnerships with internal and external stakeholders and help resolve issues effectively.Top Candidates Will Also Have:Strong project management skills with the ability to organize and manage multiple prioritiesStrong analytical, problem-solving, and research capabilitiesAbility to turn complex data into clear, actionable insights and recommendationsExperience in customer experience, market research, customer insights, or related disciplinesStrong written and verbal communication skills, with the ability to influence stakeholdersAdditional Information:This position is located in Peoria, IL, Cary, NC, or Irving, TXRelocation assistance is available.Sponsorship is not available.This position will travel up to 25%.  Summary Pay Range:$128,470.00 - $192,710.00Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. Benefits:Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.Medical, dental, and vision benefits*Paid time off plan (Vacation, Holidays, Volunteer, etc.)*401(k) savings plans*Health Savings Account (HSA)*Flexible Spending Accounts (FSAs)*Health Lifestyle Programs*Employee Assistance Program*Voluntary Benefits and Employee Discounts*Career Development*Incentive bonus*Disability benefitsLife InsuranceParental leaveAdoption benefitsTuition Reimbursement       * These benefits also apply to part-time employees  This position requires working onsite five days a week.  Relocation is available for this position.  Visa Sponsorship is not available for this position.  Posting Dates:June 11, 2026 - June 18, 2026Any offer of employment is conditioned upon the successful completion of a drug screen.Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.Not ready to apply? Join our Talent Community.