Manager – Manufacturing Logistics – 3PL Operations

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.Why This Role MattersLilly is scaling its manufacturing network to meet demand for some of the most important medicines in the world. Behind every product that ships from our North Carolina facilities is a logistics infrastructure that has to work — every day, across multiple sites, in a regulated environment where quality and supply continuity are non-negotiable.This role is the operational anchor for that infrastructure in NC. As Manager of Manufacturing Logistics – 3PL Operations, you will serve as the primary logistics partner for our Concord and RTP manufacturing sites and lead day-to-day operations at Lilly's Salisbury shared warehouse in partnership with DHL. You will not just manage a warehouse — you will help shape how a major pharmaceutical company executes external logistics at scale.What You Will OwnSite Logistics Partnership – Concord & RTPAct as the single point of contact for all external logistics activities supporting two North Carolina manufacturing facilitiesProactively coordinate outbound shipment planning, bulk storage capacity, return material flows, and overflow strategy — before problems reach the plant floorBuild and maintain trusted relationships with site supply chain, QA, and distribution leaders; translate operational needs into logistics execution plans3PL Performance & AccountabilityLead the DHL operating relationship at the Salisbury shared warehouse — setting expectations, measuring performance, and driving accountability through structured KPI review and countermeasure cyclesChair the daily operations huddle across DHL, RTP, and Concord; own escalation decisions when site priorities competeRepresent logistics performance in monthly finance reviews and ensure DHL's cost and service commitments stay aligned with Lilly's operational targetsCompliance, Quality & Continuous ImprovementOperate as a quality-conscious logistics leader — owning SOP content, serving as business approver, and actively participating in CARTS reviews with QA and DHLIdentify and lead continuous improvement efforts across safety, quality, and cost in collaboration with DHL and internal stakeholdersEnsure the Salisbury warehouse operates in full compliance with cGMP standards, with documentation and procedures that hold up to regulatory scrutinyPeople & Systems EnablementManage the full onboarding and offboarding lifecycle for 3PL personnel — from Beeline requests through system access and learning plan completion — ensuring no operational gaps during workforce transitionsMaintain the operational infrastructure of the Salisbury site: IT tools, scan guns, printers, and dedicated equipment are available and functioning for the team that depends on themBasic RequirementsBachelor's degree in Supply Chain, Logistics, Business, or a related field3+ years managing an external 3PL or contract warehousing partner, with ownership of service performance, escalation resolution, and cross-functional coordinationExperience in SAP and/or a WMS platform, with hands-on experience in inventory transactions, access administration, and operational reportingQualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.Additional PreferencesExperience in pharmaceutical, biotech, or life sciences manufacturing logistics with direct exposure to cGMP compliance requirements and QA interfaceAPICS CLTD certification preferred; CPIM or CSCP also consideredFamiliarity with pharmaceutical serialization and DSCSA compliance requirements at the warehouse or shipment execution levelExperience supporting or leading a logistics or warehouse digitization initiative (WMS go-live, scan/RFID deployment, or transition from manual to digital inventory tracking)Comfortable building and presenting operational performance materials independently — dashboards, KPI summaries, and executive-ready presentations without requiring significant supportTrack record of coordinating logistics across more than one manufacturing site or stakeholder group simultaneously, with demonstrated ability to manage competing priorities constructivelyAdditional InformationThis position is based in Salisbury, NC with regular coordination responsibilities supporting Concord and Research Triangle Park (RTP) manufacturing sitesTravel to Indianapolis, IN will be required during onboarding and initial trainingUp to 15% travel possible to visit other sites and 3PL partnersLilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.Our employee resource groups (ERGs) offer strong s