Senior Manager Engineering, Global Converse, ITC

WHO YOU’LL WORK WITHWe are looking for a Senior Manager, Software Engineering, this role typically reports to Director, Software Engineering within Global Converse Technology within our Marketplace & Product Engineering team at ITC in Bangalore. The India Technology team supports global work for all sales channels enabling Converse to sell its goods globally in retailers all around the world.  In this role, you will be a senior technical leader responsible for designing, building, and scaling ecommerce solutions that power Converse's global digital commerce platform. You will be accountable for the delivery of technology that is needed to enable consumer connections at retail and Converse.com, helping the Converse business meet and exceed its growth goals for our Brick and Mortar and Digital Commerce Channels globally.  Partnering with global Converse technology teams will be key to successful growth in all aspects of technology delivery and operations. within the Supply chain, Planning and Corporate FunctionsProduct Managers, Designers, and Program/Portfolio partnersPlatform and Site Reliability Engineering (SRE) teamsEngineers, Security, and Architecture partnersExternal technology partners and vendorsWHO WE ARE LOOKING FORWe are seeking a highly experienced and technical Senior Manager, Software Engineering You will bring deep expertise in e-commerce systems, Salesforce Commerce tools, AI-driven commerce experiences, and high-demand launch and bot mitigation capabilities to help us deliver the best possible experience to consumers worldwide. We are open to candidates in Bangalore India Required Skills: Bachelor’s degree in computer science, Engineering, or a related technical field (or equivalent practical experience)12+ years of professional experience in ecommerce engineering and software development with a focus on B2C products - ecommerce, marketing, and service and technical leadershipFull-stack engineering experience inclusive of frameworks / languages like Proficiency in modern programming languages such as Java, JavaScript/TypeScript, Python, or Node.jsExperience with cloud platforms (AWS, GCP, or Azure) and cloud-native architecture is optionalUnderstanding of RESTful APIs, microservices architecture, and event-driven systemsExperience delivering solutions across the entire e-commerce capabilities: .com, and CRM/Marketing, Service, and personalization, and product lifecycle management (PLM)Demonstrated experience leveraging AI and large language models (LLMs) in an ecommerce environment, such as recommendation engines, intelligent search, personalization, demand forecasting, or conversational AIProven experience designing and implementing bot mitigation and detection systems for high-demand, Launches, CDN configuration, edge computing in the digital commerce environmentsStrong experience building and operating high-traffic launch capabilities, including queue management, traffic shaping, and real-time scaling strategiesExcellent problem-solving skills and ability to make sound technical decisions under pressure, especially during high-stake launch eventsStrong communication skills with the ability to articulate complex technical concepts to both technical and non-technical stakeholdersAbility to collaborate effectively across geographically distributed teams and time zonesComfort working in a fast paced, results oriented, globally distributed environment.Self-starter & ability to problem solve and Strong ability to hold team accountable to commitmentsExperience leading a team of engineers & experience with people management tasks such as performance reviews, career development plans, hire and retain talentExperience with agentic / generative AI, AI/ML technologies, or a strong interest and demonstrated eagerness to learn and apply AI driven solutions to improve engineering productivity and system outcomes, and operational efficiencyStrong collaboration and A growth mindset — curious, adaptable, and energized by evolving technology.WHAT YOU’LL WORK ONResponsibilities:AI Agent Development/orchestration: Design, build, and implement AI agentsLead the architecture, design, and development of enterprise-grade ecommerce solutions that support Converse's global digital commerce operationsDrive the technical vision and roadmap for ecommerce platform capabilities, ensuring scalability, reliability, and performance during high-traffic events and product launchesDesign and implement solutions leveraging eCommerce platform, including B2C Commerce, Order Management, and Commerce APIsLead the development and continuous improvement of bot mitigation strategies and technologies to protect high-demand product launches and ensure fair access for consumersDrive continuous improvement in development processes, CI/CD pipelines, testing strategies, and operational excellence, Contribute to architecture evolution &security aspectsSupport product readiness for system implementations/ enhancements etc