Lead Product Manager

Become a part of our caring community Humana is seeking a Lead Product Manager, Consent & Preference Management Platform to drive the execution, adoption, and continuous improvement of Humana’s enterprise consent and preference management capabilities to support Next Best Action. This role partners closely with various parts of the organization to operationalize the platform vision, deliver prioritized capabilities, and ensure successful integration and usage across digital, marketing, service, and partner ecosystems.The Lead Product Manager owns the day-to-day product lifecycle for key platform capabilities—including backlog management, requirements definition, delivery coordination, feature and story development, and performance optimization—while serving as a primary point of contact for delivery teams and business partners. This role is critical to ensuring consent and preference decisions are captured accurately, enforced consistently, and activated compliantly across all customer touchpoints.Key Role FunctionsProduct Strategy & VisionCollaboratively own and manage the product backlog for assigned consent and preference platform capabilities, ensuring alignment with the multiyear enterprise roadmapTranslate enterprise strategy, regulatory requirements, and business needs into clear product requirements, user stories, and acceptance criteriaPartner closely with our Next Best Action team, engineering, architecture, and delivery teams to plan, execute, and release platform enhancements on time and at qualityBalance near-term business needs with long-term platform scalability, maintainability, and compliancePlatform Development & IntegrationLead development of specific platform capabilities such as consent capture, preference updates, suppression logic, policy enforcement, and downstream activationDrive platform integration with Next Best ActionEnsure consent and preference data models, APIs, and workflows adhere to enterprise standards and regulatory guidanceValidate that platform functionality supports omnichannel use cases across web, mobile, CRM, contact center, and third-party integrationsIdentify dependencies, risks, and tradeoffs, escalating decisions as neededCross-Functional CollaborationAct as a key product partner to NBA, Marketing, Digital, CRM, Customer Service, Legal, Privacy, and Compliance teamsSupport onboarding and adoption of the platform by lines of business through enablement, documentation, and partnershipCollaborate with enterprise data, identity, and analytics teams to ensure accurate, reliable use of consent and preference dataServe as a day-to-day product escalation point for delivery teams and business stakeholdersCustomer-Centric DesignEnsure consent and preference experiences are intuitive, transparent, and aligned with customer trust expectationsAdvocate for customer-centric design patterns that clearly communicate data usage, choices, and controlsIncorporate customer, compliance, and operational feedback into product iteration and refinementMeasurement & OptimizationTrack and report on product-level KPIs such as consent capture rates, preference usage, data quality, error rates, and activation successPartner with the Director to identify opportunities to reduce operational friction, manual processes, and compliance riskMonitor platform performance and integration health, driving corrective actions and enhancements as neededSponsorship is not available for this position (e.g. H-1B, E-3, TN, 0-1, STEM OPT, or any immigration work authorization requiring a written submission from the company to a government agency).  Only candidates with Citizenship or Lawful Permanent Residency in the U.S. will be considered. Use your skills to make an impact  Required QualificationsBachelor’s degree in Business, Technology, or a related field; MBA or advanced degree preferred5+ years of experience in product management, platform product ownership, or digital capability deliveryStrong understanding of consent, preference, privacy, or customer data management conceptsFamiliarity working with Next Best Action platforms, AI platforms, or intelligent platformsExperience managing complex backlogs for enterprise platforms used across multiple channels and business unitsDemonstrated ability to translate regulatory or policy requirements into functional product capabilitiesProven experience working with cross-functional technology, legal, compliance, and business teamsStrong written and verbal communication skills with the ability to clearly articulate requirements and tradeoffsPreferred QualificationsExperience in healthcare, financial services, or other highly regulated industriesFamiliarity with regulations such as HIPAA, TCPA, CCPA, and Do Not CallExperience supporting omnichannel engagement, personalization, or customer data platformsExposure to API-first platforms, data governance models, and enterprise integration patternsBackground working within scaled agile or hybrid delivery environmentsAdditional InformationThis role is 100% remote anywhere in the US but will primarily operate on Eastern Standard Time business hours. To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggestedSatellite, cellular and microwave connection can be used only if approved by leadershipEmployees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA informationHumana offers a variety of benefits to promo